Closing Date 2025-03-25 Smart Operations Coordinator Location: Hybrid working, Worthing Perm/FTC: Permanent Hours: 37 hrs Salary: Up to £36,000 based on experience The installation of Smart Meters is a key strategic initiative that will help us, and our customers, to minimise the amount of water we abstract from the environment, and the associated carbon and fiscal impact. This new role in Southern Water is an exciting opportunity, reporting to the Smart Operation Centre Manager, with regular direct engagement with our internal Customer Service functions as well as our Alternative Metering Service (AMS) Partner. We are seeking a dynamic and experienced Smart Operations Coordinator to oversee our day-to-day operations, related to customer engagement and liaison when customer side leakage is detected following the installation of a new water meter. Responsibilities will include, but are not limited to: Identify and fix metering exceptions to enable accurate account update Work closely with internal teams (technical support, field operations, etc.) and external partners to investigate and resolve customer issues efficiently. Continuously evaluate and optimise customer service workflows, ensuring efficiency and compliance with industry best practices. Monitor performance metrics and provide regular reports to senior management. Act as the key liaison between customer service, project managers, technical teams, internal customer leakage team, and external contractors to ensure a seamless and coordinated approach to Smart Meter installations. Address concerns, queries, and complaints professionally, ensuring a high level of customer satisfaction Manage customer side leakage information from the AMS Partner and liaise with relevant teams. Identify trends and provide feedback About You The ideal candidate will be / have Proficient with Microsoft suite. Experienced with Data Processing Background in Customer Service Utilities Industry Background (ideally Water metering knowledge) Smart Metering Knowledge Certification in Data Management or Analytics. (desirable not essential) If you have the relevant skills required and are interested in this position. Please send your application over for consideration today. LI-Hybrid LI-HC1