Senior Duty Manager
Contract: Full-time, Permanent
Salary: £30,000 per annum
Our client, an independent, not-for-profit health club nestled in the heart of Thames Ditton, is looking to recruit a Senior Duty Manager. Their state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions.
Job Purpose:
As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
Members:
* Act as the primary point of contact for members, staff, and visitors during your shift.
* Address member feedback and resolve issues promptly and professionally.
Member Experience:
* Build positive relationships with members, ensuring a friendly and personalised experience.
* Handle complaints and follow up with the relevant Manager.
People:
* Lead, manage, and motivate the team to deliver exceptional service aligned with their values.
* Support and supervise team members, assisting with lunch cover as needed.
Operations:
* Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning.
* Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
* Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards.
* Ensure Health and Safety compliance across all areas.
* Act as Incident Manager and lead during emergencies, including fire evacuations.
* Manage opening and closing procedures, ensuring security at all times.
Finance:
* Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Their Values:
* Welcoming - They do things a little differently, they are not just another corporate gym
* Supportive - Of their community, members and each other - They genuinely care
* Independent - They are inclusive, unpretentious and trustworthy - Not for profit
Their Personality:
* Motivated - Engaged, part of the family and driven to make a genuine contribution
* Friendly - Outgoing, enthusiastic and able to engage with both colleagues and customers
* Proud - Positive - has a ‘can do' energy that brightens up those around them
The ideal candidate:
Preferred Skills and Experience:
* Strong understanding of health and fitness operations.
* Supervisory or managerial experience in leisure or hospitality.
* Leadership and communication skills to inspire and motivate a team.
* Knowledge of Health and Safety regulations (training can be provided).
* Food Hygiene qualification (or willingness to obtain one).
* Ability to multitask and remain calm under pressure.
Personal Qualities:
* Motivated, friendly, and approachable.
* Proud of delivering high-quality service.
* A proactive, can-do attitude with problem-solving abilities.
* Passionate about making a difference in a not-for-profit environment.
Qualifications and Requirements:
* First Aid and Defibrillator certified.
* NPLQ or Emergency Responder qualification preferred.
* Fire Warden certification.
* Customer Service training (preferred).
Our client offers an EXCLUSIVE bundle of company BENEFITS:
* Free membership at award-winning Health and Fitness Club (worth over £100 per month)
* Paid birthday leave
* Paid sickness leave
* Paid lunch break
* Ride to work scheme
* Discounts on hair and beauty (onsite salons)
* Discounts on food and drink when working
* Childcare discount where applicable
* Long-term service awards
Apply today with an up-to-date CV.
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