Therapies Service Improvement and Governance Manager
This is an exciting opportunity for an enthusiastic, capable and motivated individual to join the Therapies management team as Therapies Service Improvement and Governance lead for the service line.
The role is interesting and demanding, and will require someone who is flexible, able to work well within a busy environment, and can demonstrate their ability to prioritise and organise their workload.
The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills.
Main duties of the job
As a key member of the Therapies Service Line Management Team, the post holder will work under the professional direction of the Therapies Service Line Cluster Manager. The Clinical Therapies Governance & Improvement Lead will provide expert advice to staff across all departments within the Therapy service line on incident and risk management, and all aspects of the quality governance agenda.
Job responsibilities
The post holder will work with the Service Line management team to deliver the quality governance, risk management and infection prevention and control agenda.
In collaboration with the service line clinical and management teams, the post holder will initiate and lead on service line wide quality improvement projects, ensuring that key objectives are met and the learning shared.
They will work in collaboration with the Care Group Clinical Quality Standards & Nursing Lead to share best practice and learning.
The post will ensure robust Clinical Governance processes are in place and maintained.
The post holder would be responsible for providing specialist advice to the service line on the implementation of policies and procedures that enable the service line to strategically develop its Governance management.
They will support the co-ordination of the official responses to patient complaints and PALS queries, identifying trends and themes from data available with the service line to the plan and support essential improvement projects.
The Service Line undertake improvement projects aimed at improving the safety, efficiency, utilisation and experience within all Therapy Departments for both patients and staff. This post will provide leadership and oversight for these projects and integrate and coordinate service improvement activities to reassure the Service Line Cluster Manager (SLCM) and Deputy (SLCM), Professional leads for each Dept, and Care Group management team about the progress, opportunity, and value of each.
The post holder will be the service improvement specialist within the service line and will be expected to provide concise and timely updates for stakeholders internal and external to the service line and be comfortable relaying highly complex information to a senior level within the Trust.
Person Specification
Qualifications
* Educated to master's Level or demonstrable equivalent experience
* Any recognised Patient safety qualification
* Any recognised Project or Programme Management qualification (e.g. Prince 2, MSP) at either Foundation or Practitioner level
* Any recognised improvement qualification such as Lean Six Sigma Yellow Belt, Green Belt or Black Belt OR Institute of Health Improvement delivered courses
Knowledge and Experience
* Demonstrable understanding of the PSIRF approach to managing incidents.
* Demonstrable experience of leading on service improvement projects.
* Proven evidence of achieving effective outcomes from improvement interventions.
* Demonstrable experience of coaching or mentoring team members or wider colleagues
* Understanding of the Therapies Service Lines core business needs
* Demonstrable experience of influencing Senior Managers or stakeholders to make changes to immediate or wider organisational area.
Aptitude and abilities
* Excellent analytical and reasoning skills
* Excellent verbal and written communication skills
* Ability to motivate staff effectively conveying new ideas generating enthusiasm for involvement and participation
* Ability to prioritise and to deliver to short deadlines
ATTITUDE / MOTIVATION
* Personal credibility, with the ability to quickly gain the confidence of others
* Able to work in a busy environment and to tight deadlines
* Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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