Job summary "Come and join our team and help us make a difference" Due to an ever-expanding service, including plans to develop haemato-oncology services, exciting opportunities exist within the Kent Oncology Centre based at Maidstone hospital site. This is an opportunity for you to join our highly motivated, patient focused, forward thinking team, working within a supportive environment. If you are motivated and enthusiastic, we may have the post you have been looking for. We have a post available for a Band 2 Clinical support worker. Main duties of the job Lord North is an 18 bedded inpatient ward, incorporating Haematology including the administration of chemotherapy, delivering a high standard of care. For this post you need to have excellent communication skills, a great attitude, a caring nature and work well under pressure Successful applicants should be motivated, flexible and committed to being part of a team dedicated to providing the highest possible standards of care to our patients. About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: o At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light card eligibilityo And more, additional benefits can be found in the benefits documents below Date posted 25 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 359-7011910-T1 Job locations Maidstone Hospital Hermitage Lane Maidstone ME16 9QQ Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children) All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Following your corporate induction you will be expected to attend the Trusts Clinical Induction Programme for Healthcare Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if you have any issues: rallennhs.net), lasts for two weeks and will involve travelling to both Trust sites. The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm Please note, we are currently unable to offer a certificate of sponsorship for Band 2 healthcare support worker roles as they do not meet the UK Visas and Immigration criteria. Please find below a link to the government website for eligibility criteria: https://www.gov.uk/health-care-worker-visa Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children) All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Following your corporate induction you will be expected to attend the Trusts Clinical Induction Programme for Healthcare Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if you have any issues: rallennhs.net), lasts for two weeks and will involve travelling to both Trust sites. The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm Please note, we are currently unable to offer a certificate of sponsorship for Band 2 healthcare support worker roles as they do not meet the UK Visas and Immigration criteria. Please find below a link to the government website for eligibility criteria: https://www.gov.uk/health-care-worker-visa Person Specification Qualification Essential Good general education. Ability to read, write, perform simple calculations and communicate in English Holds or commitment to complete the Care Certificate Programme within the first 6 months Desirable English and Maths Level 1 or GCSE English and Maths grade D/3 or above. Hold or willing to work towards NVQ Level 2 / Health and Social Care Diploma Level 2 / Intermediate apprenticeship Level 2 Skills Essential Able to communicate accurately and effectively with patients and colleagues, verbally and in writing Good interpersonal skills. Basic computer keyboard skills. Ability to prioritise workload with supervision. Can demonstrate practical skills to others. Able to deal with the public in person and on the phone Able to support and reassure patients/carers Understands importance of maintaining confidentiality Able to follow instructions and complete assigned tasks. Experience/Knowledge Essential Interest in working in a care setting Understands importance of and provides good customer care. Desirable Previous experience of team work Previous experience of customer care Working in a healthcare or related setting Experience within a care role/setting Person Specification Qualification Essential Good general education. Ability to read, write, perform simple calculations and communicate in English Holds or commitment to complete the Care Certificate Programme within the first 6 months Desirable English and Maths Level 1 or GCSE English and Maths grade D/3 or above. Hold or willing to work towards NVQ Level 2 / Health and Social Care Diploma Level 2 / Intermediate apprenticeship Level 2 Skills Essential Able to communicate accurately and effectively with patients and colleagues, verbally and in writing Good interpersonal skills. Basic computer keyboard skills. Ability to prioritise workload with supervision. Can demonstrate practical skills to others. Able to deal with the public in person and on the phone Able to support and reassure patients/carers Understands importance of maintaining confidentiality Able to follow instructions and complete assigned tasks. Experience/Knowledge Essential Interest in working in a care setting Understands importance of and provides good customer care. Desirable Previous experience of team work Previous experience of customer care Working in a healthcare or related setting Experience within a care role/setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address Maidstone Hospital Hermitage Lane Maidstone ME16 9QQ Employer's website https://www.mtw.nhs.uk/ (Opens in a new tab)