Contract Type: Permanent, Full-Time Reporting Office: Sale Point, Manchester Sale Point office will be relocating to Old Trafford in Spring 2025 Persona: Agile, Office based 1-2 days per week, 3-4 days working from home Salary: Starting from £26,295 per annum Closing date for all applications: 27th November 2024 at 11pm Interviews will be held on: 2nd December 2024 Early applications are recommended. We reserve the right to close the advert early and no further applications will be considered. Work Planner Maintenance Coordinator Role Profile.docx Our Northwest England Direct Maintenance service is looking for an experienced Work Planner/Maintenance Co Ordinator to be part of our responsive repairs planning team. The successful candidates will work alongside a team of repairs planners and will report into the Operations Support Team Leader. The repairs planners work in shifts over and between the hours of 7.45 am and 4.15pm, Monday to Friday. Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time. The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives’ diaries, ensuring jobs are completed in a timely manner, with a right first-time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements. You must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Maintenance Supervisor TO BE CONSIDERED FOR THIS ROLE CANDIDATES WILL BE ABLE TO DEMONSTRATE: Repairs planning / scheduling knowledge is essential, as well as general repair knowledge and front-line Customer Service experience. Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise. You must have excellent organisational and prioritisation skills. Advanced administration and computer skills required - DRS/Opti-time scheduler experience is very desirable. Confident to communicate both verbally and written with customers. If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. TJ Apply now