**Job Summary**
We are seeking a highly skilled Sales Operations Manager to support our UK expansion of Amazon Hub PARP. As a key member of our team, you will be responsible for managing the end-to-end installation and maintenance process for Pickup And Return Points.
Key Responsibilities
* Manage the installation and maintenance of Pickup And Return Points, ensuring timely and efficient service delivery.
* Drive continuous improvement projects to enhance installation and maintenance processes, as well as reduce costs.
* Monitor the performance of service providers, including installation and maintenance partners, and internet service providers, escalating issues as needed.
* Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
* Partner with global Partner Operations Program Managers to innovate and develop best practices.
* Develop materials for service providers and host partners, and report on daily, weekly, monthly KPIs and projects to senior leadership.
Requirements
* A degree related to engineering or a similar field, with technical knowledge.
* Relevant experience assessing risks and taking decisions based on assessment.
* Relevant experience analyzing data and managing multiple priorities.
* Advanced proficiency in written and verbal English.
* PREFERRED QUALIFICATIONS: Experience in program or operations management, working with hardware and software products, measuring/optimizing performance, managing third-party resources on a national scale, and knowledge of SQL and advanced Microsoft Excel.
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