Job summary Based from Eastbourne, the ESMSK team have an exciting opportunity for a Patient Administrator to join their team and support with providing a seamless healthcare journey for all of our patients. We currently have 1 x full-time position (37.5 hours per week) and 1 x part-time position (25 hours per week). Please state your preferred position on your CV. Main duties of the job About the role: Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics. About us Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%. We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work. Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people. We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace. We are committed to caring, and committed to you. Date posted 24 January 2025 Pay scheme Other Salary £22,662.36 a year Contract Permanent Working pattern Full-time Reference number J139-122559 Job locations Horder Healthcare SMSKPE Eastbourne BN21 4QU Job description Job responsibilities We are East Sussex MSK Community Partnership (ESMSK). Based from Eastbourne, the ESMSK team have an exciting opportunity for a Patient Administrator to join their team and support with providing a seamless healthcare journey for all of our patients. We currently have 1 x full-time position (37.5 hours per week) and 1 x part-time position (25 hours per week). Please state your preferred position on your CV. About the role: Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics About you: Strong experience in an administrative role Excellent communication and organisational skills Good IT skills including Microsoft Office Previous experience with ERS and System One would be desirable, but not essential Previous experience in an administrative healthcare environment would be advantageous. Location: Eastbourne Working Hours: Permanent, full-time and part-time Salary: £22,662.36 upon starting, increasing to £23,387.43 after a 6-month probation. Increasing further to £24,642.72 after 2 years of service. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Job description Job responsibilities We are East Sussex MSK Community Partnership (ESMSK). Based from Eastbourne, the ESMSK team have an exciting opportunity for a Patient Administrator to join their team and support with providing a seamless healthcare journey for all of our patients. We currently have 1 x full-time position (37.5 hours per week) and 1 x part-time position (25 hours per week). Please state your preferred position on your CV. About the role: Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics About you: Strong experience in an administrative role Excellent communication and organisational skills Good IT skills including Microsoft Office Previous experience with ERS and System One would be desirable, but not essential Previous experience in an administrative healthcare environment would be advantageous. Location: Eastbourne Working Hours: Permanent, full-time and part-time Salary: £22,662.36 upon starting, increasing to £23,387.43 after a 6-month probation. Increasing further to £24,642.72 after 2 years of service. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Person Specification About You Essential Strong experience in an administrative role Excellent communication and organisational skills Good IT skills including Microsoft Office Previous experience with ERS and System One would be desirable, but not essential Previous experience in an administrative healthcare environment would be advantageous. Person Specification About You Essential Strong experience in an administrative role Excellent communication and organisational skills Good IT skills including Microsoft Office Previous experience with ERS and System One would be desirable, but not essential Previous experience in an administrative healthcare environment would be advantageous. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Horder Healthcare Address Horder Healthcare SMSKPE Eastbourne BN21 4QU Employer's website https://www.horderhealthcare.co.uk/ (Opens in a new tab)