Job summary
As a Quality and Clinical Governance Administrator, you will play a key role in supporting the delivery of an effective service by providing efficient administrative support across Ty Hafan's care services. Working closely with the Quality and Clinical Governance Lead, your focus will be on ensuring compliance, supporting quality improvement, and maintaining audit activity to continuously improve our services.
You will participate in the management of clinical data and audit processes, supporting care service projects and ensuring actions are documented, fed back to the Quality and Clinical Governance Lead and implemented while maintaining an inspection-ready approach at all times.
The role is part time, 15 hours per week.
Our new enhanced benefits package includes
* Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to hours)
* The ability to continue an existing NHS pension or to enrol in our Group Personal Pension Scheme with an employer contribution of 5%
* Investment in your professional development with allocated time for training opportunities.
* Life assurance (death in service benefit)
* Wellbeing support
* Employee assistance program
* Unlimited access to a 24/7 online GP
* Healthcare Cash Plan
* Employee complementary therapy
* Cycle to work scheme, discounted gym membership and shopping discounts
* Subsidised meals prepared onsite
* Free on-site secured parking.
Main duties of the job
We're looking for a personable individual who is flexible, solution-focused, and has the ability to work in a fast-paced clinical environment. You will be a team player who can see the bigger picture and contribute to wider team goals, while also being confident to work independently and use your own initiative.
You'll have experience in healthcare administration, using clinical systems, and be confident handling complex clinical information. You will also need a good understanding of medical terminology, data protection, and safeguarding.
Excellent communication skills and advanced IT skills are also key.
Job responsibilities
Support the Quality and Clinical Governance Lead by:
1. Participating in appropriate clinical audits and data collection, ensuring care is being provided in line with current standards, to encourage quality improvement initiatives.
2. Ensuring audit outcomes are fed back to the Quality and Clinical Governance Lead for reporting, and support is provided in implementing actions driven by the audit outcomes.
3. Participating in quality improvement initiatives, listing, and with the support of the Quality and Clinical Governance Lead prioritizing improvement opportunities, collating and organizing data, and recommending/implementing potential solutions that will encourage sustainable change in practice.
4. Providing administration and coordination support for project management initiatives, supporting the work of the Quality and Clinical Governance Lead and wider team to achieve all project goals in a timely manner.
5. Supporting with regular updates to the Health Inspectorate Wales data, always maintaining an inspection-ready approach.
6. Supporting with the administration aspects of updating policies and procedures, informing employees of any new/updated policies and other changes.
7. Organizing and attending relevant meetings, ensuring agendas are created and cascaded, all meetings minuted, and any actions are communicated and tracked through to completion.
8. Continuous review of staff meetings, ensuring each has a specific purpose, outcomes, and actions, and suggesting adjustments when required to improve efficiency.
9. Partaking in regular updates and training in relation to the ICT packages used at Ty Hafan, including attending updates on The Care Database, RADAR, and T100 to be able to provide expert knowledge and support to the care team with any enquiries and difficulties they may encounter.
10. Taking a key role in the care database focus groups, to support continuous improvement of the use of the care database system, while ensuring meetings have an agenda, are minuted, and have actions allocated to individuals that are chased through to completion.
11. Providing oversight of the care stock budget, ensuring each purchase made is both necessary, timely, and cost-effective, liaising with The Director of Nursing and Clinical Services and the Finance team for the budgeting and purchasing of high-cost equipment and stock.
12. Providing administrative support with responses to concerns or complaints on RADAR, liaising with the Quality and Clinical Governance Lead to ensure response timescales are well managed, and actions are tracked.
13. In the absence of the Administration Manager, providing administrative PA support to the Director of Nursing and Clinical Services, and the Director of Family Wellbeing and Outreach Services.
14. Supporting the Caldicott Guardian in ensuring compliance with processes in relation to subject access requests.
Person Specification
Experience
Essential
* Experience of working in an administrative role within healthcare settings.
* Experience in handling complex and confidential clinical information, with a good knowledge of data protection.
* Experience in working with clinical systems such as The Care Database and RADAR, providing guidance and support to improve the user skills of the team.
* Experience of working as part of a multi-disciplinary team.
Desirable
* Experience of statistical analysis and data management.
* Previous experience in supporting with projects.
* Experience in supporting with the implementation, completion, and analysis of clinical audits.
Qualifications
Essential
* Good standard of general education, GCSE level or equivalent.
* Willingness to undertake relevant role-based education and training to support role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ty Hafan
Address
Ty Hafan
Hayes Road
Sully
Penarth
South Glamorgan
CF64 5XX
Employer's website #J-18808-Ljbffr