About Us National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow. In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. Customer relationship management (CRM) is a business strategy that optimizes revenue and profitability while promoting customer satisfaction and loyalty. The CRM platform and technologies enable strategy, and identify and manage customer relationships, in person or virtually. CRM software provides functionality primarily in four segments: sales, marketing, customer service and digital commerce. National Grid is hiring a Senior Project Manager for our Platforms, Digital & Technology department. This is a hybrid role based out of either Warwick or London, we require 1-2 days a week in the office. About The Role The primary role of the Senior Project Manager will be to support the control and delivery of the CRM Platform and associated projects to meet stakeholder requirements such that all budget, risk, specification, project timescales, reporting obligations and stakeholder and business objectives are met in full. We require a Senior Project Manager to work with an established Agile delivery team made up of highly skilled dedicated engineering resources and third-party suppliers. They will have responsibility for monitoring and ensuring continuous delivery and support of the CRM Platform and associated Projects that impact this platform. Provide Leadership and direction to the project utilising proven Project management skills and act as Subject Matter Expert for project financials, monitoring and forecasting. Financial management and budget tracking Programme reporting to Governance and Portfolio boards Management of any critical dependencies with other projects and programme. Management of risks, plans, costs and resourcing within a multi-supplier eco-system throughout the project lifecycle. Management of project plans to identify ownership and track completion of high-level deliverables to meet deadlines in response to client requirements and success metrics. Act as a change agent, driving improvements to existing processes and procedures to deliver value to National Grid About You 3 years of demonstrable experience in a comparable role Degree-level qualification in a relevant discipline or an equivalent combination of education, training, and experience Relevant industry certification (e.g. Prince 2, PMI) desirable Experience of delivering agile software projects Experience of Azure DevOps (ADO) beneficial Experience building and managing project schedule in Microsoft Project or similar project management tools utilising data-based decision making (GANTT charts, etc) Proficiency in Salesforce and Microsoft products CRM platforms. desirable Knowledge of Site Reliability Engineering (SRE) principles and best practices. Familiarity with UX design principles and ability to collaborate with designers. Excellent leadership, communication, and problem-solving skills. More Information A competitive salary between £55,000 - £65,000 – dependent on capability As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few. At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.