Health Visiting Clerical Assistant - Warwick
South Warwickshire University NHS Foundation Trust
Part-time post (18 hrs) within Warwick Health Visiting Team, based at Acorn house, Warwick.
An exciting opportunity has arisen to join one of the Health Visiting teams in Nuneaton providing a range of administrative and clerical duties as delegated by the Health Visitors and the Community Nursery Nurse. The role is varied and challenging and applicants will need to demonstrate their ability to work as part of a team and also independently in order to support the Health Visiting team to deliver services.
If you possess excellent communication, organisational and IT skills, work well in a team & can meet deadlines successfully this position could be for you.
You should be:
* Working knowledge and experience of Microsoft Office
* An ability to learn and adapt quickly and use initiative
* Working knowledge of patient administration systems is an advantage but training will be given.
Travel will be required to access training or to liaise with other local teams.
Main duties of the job
The Health Visitor Clerical Assistant (HVCA) will ensure that tasks delegated by the team are completed in a professional manner. Tasks will include taking telephone calls and liaising with parents/carers and professionals on behalf of the Health Visiting team, achieving timely and effective communication for the team with the use of e-mails and messaging systems, the maintenance of the team's electronic resources, ordering of stationery, using the local Electronic Patient record (EPR) to manage workflow on behalf of the team.
To work under the supervision of the Health Visitor, both directly and indirectly, and follow departmental SOPs.
Job responsibilities
1. Managing EPR to include registering to the health visiting service, allocating to the caseload, creating charts, creating appointments, scanning and uploading documents and discharging from the service.
2. Taking and relaying messages in an accurate and timely manner.
3. Input and manage electronic diaries for multiple team members. To include arranging meetings and being able to rearrange diaries at the last minute.
4. To take minutes as required.
5. To formulate databases and create and manage excel spreadsheets, submitting accurate data as requested, in specified formats and to tight deadlines.
6. Participate in audit and risk assessments as required.
7. To arrange venues and send out appointments on behalf of the Health Visitor and Community Nursery Nurse.
8. Responsibility for ensuring that all equipment used within the office and clinic areas (including toys) are clean and in good working order in accordance with the Trust's Infection Control Policy and Health and Safety Policy.
9. Maintenance of safe and efficient filing systems ensuring the security and confidentiality of records is in accordance with trust policies and procedures for record keeping and data protection.
10. Have a good working knowledge of Microsoft office (word, excel, teams, outlook).
11. Maintenance of notice boards within the clinic and community areas, and the ordering of any supporting leaflets and literature as needed.
12. Responsible for ordering and maintaining local stocks of equipment and stationery using the electronic ordering system, gathering quotes as required.
13. To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor.
14. To have a good understanding of current Child Protection guidelines and procedures in accordance with Warwickshire Children's Safeguarding Board.
15. To support and contribute to the work of Health Visitors within the clinic setting; duties will include weighing and measuring preschool children.
16. To undertake mandatory training, and service specific training as required maintaining skills and competencies.
17. To work effectively as a team member supporting other staff as required.
18. This role may require working in collaboration with another HVCA or independently. Some agile working may be possible, with a manager available for reference as needed.
19. May be required to maintain and update team social media channels.
20. To be first line of contact for service users, supporting distressed parents as required and ensuring escalation to the Health Visitor.
Person Specification
Qualifications
* Good standard of education. (GCSE or equivalent)
* NVQ relevant to post
Experience
* Experience of Microsoft Computer packages inc. Word, Excel
* Previous experience with babies, young children and families in the last three years
Skills
* Demonstrate good organisational skills and be able to maintain office systems
* Demonstrate competence in IT systems
* Ability to work unsupervised and manage own workload and meet short deadlines
* Ability to work to a high standard despite frequent interruptions
* Able to use own judgement and make safe decisions within boundaries of role
* Must be willing, after training, to undertake clinical tasks which assist professional staff
* Must be able to demonstrate the importance of maintaining confidentiality of client information
* Must have an understanding of Child Protection principles and willing to undertake mandatory Child Protection Training
Personal Qualities
* Good interpersonal skills and be able to communicate effectively
* Able to work calm and confidently under pressure
* Must be able to demonstrate an understanding of equal opportunities and anti-discriminatory practice in the workplace
* Must be able to work as an effective member of a team supporting other members of the Health Visiting team
* Must be caring, compassionate, effective and trustworthy, and work by the Trust values
Other
* Must be able to meet the travel requirements of the role
* Must be willing to complete the NHS Care certificate
* Must be willing to work flexibly within working hours of 9am-5pm Monday to Friday
* The post holder may be required to undertake some moderate lifting and handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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