Job Description - Senior Claims Adjuster - Professional Lines (78004009D20240918)
Senior Claims Adjuster – Professional Indemnity / Financial Lines
Location: Ipswich/London, UK
At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You will play a critical role in the Professional Lines team by managing and resolving claims for our customers.
Essential Responsibilities:
1. Managing a portfolio of claims up to a pre-determined authority level, engaging with all stakeholders to resolve claims promptly.
2. Strict adherence to the Global Claims Handling Practices.
3. Demonstrating AXA XL behaviours and values.
4. Ensuring all claims are reserved within the Reserving guidelines.
5. Developing and maintaining excellent relationships with Underwriters, Actuaries, and other departments.
6. Ensuring timely communication regarding new claims and notifications, identifying and reporting trends.
7. Providing superior customer service to policyholders and brokers.
8. Instructing and controlling surveyors, loss adjusters, solicitors, and experts.
9. Assisting Claims Manager with implementing strategy within the Claims Team.
Requirements:
1. Knowledge of Professional Indemnity/Financial Lines business claims.
2. Ability to discuss claims issues directly with clients/brokers.
3. Takes ownership and accountability for the management of assigned claims.
4. Ability to deliver prompt, fair, innovative, and accurate claims service.
5. Familiarity with Lloyd’s and Company Market systems/protocols.
6. Understanding of legal liability and legal processes.
7. Ability to operate under tight deadlines in a pressured environment.
8. Strong presentation and communication skills.
9. Provides claim handling support to team members.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or any other protected characteristic.
AXA XL is an Equal Opportunity Employer.
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