Customer Service Advisor
Repair Centre
£28,572 per annum
45 hours per week
Location: Yeovil BA22
What we offer
Excellent salary
* 28 days annual leave (Inclusive bank holidays)
* Workplace pension scheme
* Free Training and Development
* Employee long service rewards (Inc. additional holiday)
* Employee well-being services
* Free uniform (and PPE)
* Life insurance
Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.
About the role
As a Customer Service Advisor you will:
* Act as the public face of the business.
* Providing a ‘meet and greet’ service
* Schedule repair bookings
* Guide customers through our repair claim process
* Update repair management systems
* Process insurance claims excess payments
* Answer telephone enquiries from customers who have been involved in an accident
This position requires initiative, attention to detail and an ability to deliver great customer experiences in a fast-paced environment.
What we look for
* A team player who can work with minimal supervision
* Ability to multi-task, plan and organise effectively
* Effective communication with customers and colleagues
* Good IT skills including all Mic...