Job summary An exciting opportunity has arisen for a permanent Band 4 Senior Support Worker to join our Children and Young Peoples Mental Health Service. We are looking for post holders who are passionate about delivering quality care to CYP with Mental Health needs, keen to make a difference, highly motivated, enthusiastic and have experience of working with children and young people who are complex in presentation. The successful candidates will be offered a breadth of opportunities to develop your skills and all additional training will be provided. When joining the team, you will be provided with an induction into CYP services covering all areas of care as well as shadowing clinical staff during your induction period. You will have regular supervision and development opportunities to help support your skill set in the area of CYP mental health service. This position requires you to work 9-5 Monday to Friday office based and some hybrid working. You will be based at our Knowsley Recourse and Recovery Centre where you will be able to park free of charge. Additionally, as a Merseycare employee, you will receive a generous annual leave allowance, a full set of IT equipment, access to a trust gym and opportunities for further training. Main duties of the job 1. To assist the Care co-ordinators in the assessment of needs including behaviour, mental healthand any identified needed from neurodiversity.2. To develop and implement Care Plans and safety plans in collaboration with the CYP and family.3. To act as an advocate for the CYP and family.4. To engage supportively with the CYP.5. To provide appropriate psychoeducation and information to CYP and families and carers topromote coping skills.6. To assist CYP in accessing appropriate social, recreational and occupational activities which willaid recovery.7. To be aware of any clinical risk and to liaise closely with CYPMHS/Care Co-ordinator andmultiagency as appropriate.8. To use skills and techniques gained through mandatory training to deescalate situations wherethere is physical or verbal aggression and take appropriate action.9. To be aware of the needs and rights of CYPs with respect to culture, race and gender.10. To work to meet the CYP's needs, and to take a systemic approach with the family.11. To participate in the multidisciplinary team and attend team/clinical meetings as appropriate,e.g., CPA reviews, CAF and Safeguarding meetings.12. To undertake joint work with other team members and professionals as required.13. To liaise with Health, Social Care, School and Voluntary agencies, providing and receivinginformation as appropriate.14. To provide practical and emotional support to Children and young people (CYP) and their families. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Date posted 23 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Per annum pro rata Contract Permanent Working pattern Full-time Reference number 350-CC6952565 Job locations Knowsley Recourse and Recovery Centre Dragon Lane Whiston L355DR Job description Job responsibilities Professional15. To participate in the directorate's performance management /supervision framework (includingexternal clinical supervision) and work towards meeting identified goals and objectives as agreedin a personal development plan.16. 2. To act, at all times, in accordance with Trust policies and procedures.17. To undertake mandatory training as stipulated by the trust and ensure that all interactions withCYPs are in line with this e.g., / Manual Handling.18. Under the guidance and supervision of a qualified practitioner, to make accurate and appropriateentries into health records, and to make available appropriate contact information to ChildrensCentre staff.19. To participate in staff meetings to assist in effective two-way communication.20. To seek advice and further training, if appropriate, before carrying out any duty you are unsureof.21. To make the qualified practitioner aware of any incidents arising during your span of duty andcarry out any actions arising from this as directed.22. Take direction from the qualified practitioner as to any duties or tasks assigned to you for yourspan of duty and carry them out as requested.23. To participate, as directed in the induction of new staff. Job description Job responsibilities Professional15. To participate in the directorate's performance management /supervision framework (includingexternal clinical supervision) and work towards meeting identified goals and objectives as agreedin a personal development plan.16. 2. To act, at all times, in accordance with Trust policies and procedures.17. To undertake mandatory training as stipulated by the trust and ensure that all interactions withCYPs are in line with this e.g., / Manual Handling.18. Under the guidance and supervision of a qualified practitioner, to make accurate and appropriateentries into health records, and to make available appropriate contact information to ChildrensCentre staff.19. To participate in staff meetings to assist in effective two-way communication.20. To seek advice and further training, if appropriate, before carrying out any duty you are unsureof.21. To make the qualified practitioner aware of any incidents arising during your span of duty andcarry out any actions arising from this as directed.22. Take direction from the qualified practitioner as to any duties or tasks assigned to you for yourspan of duty and carry them out as requested.23. To participate, as directed in the induction of new staff. Person Specification Qualifications Essential Minimum of NVQ Level 3 in a subject relevant to Health, Social Care and/or child development Demonstrate commitment to ongoing training and development. Good standard of general education including English and Maths to GCSE grade C or above or equivalent. Knowledge/Experience Essential Clinical skills and competency relevant to the role. Ability to support clients in crisis. Knowledge and understanding of child development Record keeping & report writing skills, including IT skills to manage electronic patient notes Understanding of issues relating to safeguarding of vulnerable groups. Awareness of clinical governance. Good interpersonal skills. Understanding of confidentiality and diversity issues. Able to work autonomously and as part of a team. Experience of person centred planning and person centred approaches to care Experience in a health or social care setting with service users and/or families with complex needs' To demonstrate how to implement clinical care/ care packages. Post qualification experience of working with children, young people and their families Experience of working with challenging groups /individuals. Recent experience of working with parents/families/children. Experience of contributing to appropriate risk management/child protection plans. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Skills Essential Ability to use tools relevant to the service e.g. clinical outcomes tools. Experience in making judgements involving facts or situations, some requiring analysis Contribute to appropriate risk management/child protection plans. Commitment to anti-discriminatory practice. Ability to demonstrate non-judgemental / professional attitude. Empathy, tact and judgement to enable and support ongoing positive relationships with Clients, their families or Carers. Demonstrates motivation, reliability and commitment to team working and the development of others. Excellent organisation skills and time management. Flexible, and responsive to change. Confident and Professional Demonstrates an ability to value the opinions of others. Strong interpersonal, motivational, communication and organisational skills, qualities and behaviours. Flexibility to respond to urgent client need or the needs of the Service. Willingness to undergo education and training for both service and professional development needs. Positive role model To demonstrate how to provide and receive routine information requiring tact or persuasive skills; barriers to understanding. Ability to travel in the course of performing duties. Able to work flexible hours as required. Evidence of ongoing personal development. Willingness to undertake further training Person Specification Qualifications Essential Minimum of NVQ Level 3 in a subject relevant to Health, Social Care and/or child development Demonstrate commitment to ongoing training and development. Good standard of general education including English and Maths to GCSE grade C or above or equivalent. Knowledge/Experience Essential Clinical skills and competency relevant to the role. Ability to support clients in crisis. Knowledge and understanding of child development Record keeping & report writing skills, including IT skills to manage electronic patient notes Understanding of issues relating to safeguarding of vulnerable groups. Awareness of clinical governance. Good interpersonal skills. Understanding of confidentiality and diversity issues. Able to work autonomously and as part of a team. Experience of person centred planning and person centred approaches to care Experience in a health or social care setting with service users and/or families with complex needs' To demonstrate how to implement clinical care/ care packages. Post qualification experience of working with children, young people and their families Experience of working with challenging groups /individuals. Recent experience of working with parents/families/children. Experience of contributing to appropriate risk management/child protection plans. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Skills Essential Ability to use tools relevant to the service e.g. clinical outcomes tools. Experience in making judgements involving facts or situations, some requiring analysis Contribute to appropriate risk management/child protection plans. Commitment to anti-discriminatory practice. Ability to demonstrate non-judgemental / professional attitude. Empathy, tact and judgement to enable and support ongoing positive relationships with Clients, their families or Carers. Demonstrates motivation, reliability and commitment to team working and the development of others. Excellent organisation skills and time management. Flexible, and responsive to change. Confident and Professional Demonstrates an ability to value the opinions of others. Strong interpersonal, motivational, communication and organisational skills, qualities and behaviours. Flexibility to respond to urgent client need or the needs of the Service. Willingness to undergo education and training for both service and professional development needs. Positive role model To demonstrate how to provide and receive routine information requiring tact or persuasive skills; barriers to understanding. Ability to travel in the course of performing duties. Able to work flexible hours as required. Evidence of ongoing personal development. Willingness to undertake further training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Knowsley Recourse and Recovery Centre Dragon Lane Whiston L355DR Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)