*Please read carefully before applying*
Customer Service Coordinator - French and Spanish speaking.
Monday - Friday -£30,451 per annum (after 4 weeks training)
Hours: Rotational weekly
6am - 2.30 and 7 am - 2.30 pm
2pm - 10.30 pm and 2.30 pm - 11 pm
50% Hybrid working after training period
To be considered for this role you MUST be able to speak French and Spanish fluently
Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls speaking French and Spanish.
Main Duties
Manage the full breakdown process in French and Spanish
Keeping customers and dealers informed about their case
Receive and accurately log customer requests within designated systems
Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
Organise the payment conditions in relation to the breakdown case
Responsible for:
Handling the full breakdown process in the required languages for all products supported within the department.
Collect all necessary data regarding the breakdown
Arrange the payment
Contact the repairing dealer and find an acceptable solution for the customer
Inform all involved parties on-time about the progress of the repair and costs
Communicate in a professional way and inform all parties on the next step
Log all information, each action and conversation in a concise manner in the case management tool
Person spec:
Must be fluent in French and Spanish
Excellent communication skills
Sound IT and admin skills
Ability to pick up new systems and procedures with ease
Enjoys problem solving
Customer Focused
Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £50 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if youre nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
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