Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours who is based on the Kellogg's site in Manchester. Our client is a large engineering specialist who provides an array of services to their clients. This position is more of an administration role with the odd stores duty.
This is initially a 12 week contract, then after 12 weeks you will be offered a fixed term contract. Working hours are Monday - Friday | 7am - 4pm.
Responsibilities:
* Sourcing and resourcing parts used within the factory
* Working with customer, engineering team on site and other colleagues to develop the relationship and ensure contractual obligations are fulfilled
* Expediting orders
* Sourcing non-stocked parts, negotiating price, lead times, and delivery times if not already contractual agreements are in place
* Follow customer procedures and standards, including H&S requirements
* Potentially support engineers on-site with entering the stores and manual handling
* Computer literacy (training offered on ERP systems) - monitoring inboxes, data entry in Excel, and accuracy in simple processes
* Ability to interact with people at different levels
* Complete duties in a timely and efficient manner
* Reliability of attendance is key
* Communication skills and comfort in a customer-facing role
* Not essential to have prior engineering knowledge of components, just sales/customer service experience with IT skills
About our client:
Our client is a leading Specialised Industrial Service Provider, making remarkable a reality every single day. They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better".
They know their hard-working people are the backbone of their mission, providing customers with specialist knowledge and hands-on service.
Why our client?
With 170 sites across the UK and Ireland, a supportive environment is never far away. Our client is committed to building a community - it's the people you work with, the support you receive from your manager, and the technical specialism that is at the core of everything we do.
If you are interested in this position and would like to know more, please apply or contact Shelby Agius at Carbon60 Fareham on 07425585062.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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