Job Description The IT Service Management Lead will be responsible for leading and overseeing all aspects of IT service management within our organisation, with a strong focus on both Service Transition and Service Operation. This role will require a strategic mindset, strong leadership skills, and a deep understanding of ITIL best practices. You will work closely with cross-functional teams to ensure the delivery of high-quality IT services that align with business goals and objectives, particularly during periods of change and transition. You will develop and implement IT service strategies, policies, processes, functions and procedures encompassing all IT Service Management Lifecycle phases You will monitor and report on IT service performance, availability, and customer satisfaction, serve as the ServiceNow product owner, managing the platform to align with business needs; and you will ensure effective change management processes are in place to minimise disruptions and risks associated with IT changes. This role will suit a change leader who can demonstrate strong leadership and influencing skills.