Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We are building a team as diverse as the world we serve.
Position Summary
An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures, and promote products and services.
Responsibilities
1. Building customer satisfaction & loyalty
2. The merchandising, advertising, and promotion of products and services
3. Energetic responsiveness to every customer, on the phone and in the store
4. Desire to succeed in a retail environment
5. Motivated sales individual
6. Other duties as assigned
Minimum Requirements
1. High School Diploma or equivalent
2. 2 years of consumer retail sales experience
3. Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
4. Problem solving as it relates to customer complaints
5. Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
6. Must complete and maintain all of the current and required BSRO store education courses & modules required for this position
Preferred Qualifications
2-year degree or equivalent
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