We currently have a position for a Depot & Sales Administrator - 40 hours To work as part of the operations team; this role will support the depot functions by carrying out daily administrative duties, ensuring that a high level of safety & service is maintained. The Role
* To liaise with the Depot Operations team in relation to the delivery tickets, printing and distributing the agreed loads accordingly to ensure the highest level of customer service is achieved
* To complete all administration accurately, professionally, in line with the agreed format and timescales
* To undertake all administration duties as required
* Responsible for ensuring the regional / depot administration tasks are actioned day-by-day
* Ensure confirmation of delivery tickets
* Carry out online order confirmations
* Assist with stock receipts
* Handle customer's admin enquiries and ensure response and resolution achieved
* Responsible for recording special delivery instructions from tickets at confirmation stage onto system
* Download orders from customer web site & enter orders onto Codas
* Required to review daily orders on hold and liaise with Sales Teams and Routers to produce clearances
* Achieve KPI targets as set by the business
* To enter the drivers hours data on the relevant system
* To understand the working time directive so that the correct data can be recorded on the appropriate system as and when required
* To understand the stocks procedures so that the correct data can be recorded on the appropriate system
* To ensure that the correct data is entered onto the system at all times, this includes, stocks, sales confirmations, working hours, driving records etc.
* Ensure effective use of IT systems, in line with the relevant Company policies and procedures
* Produce daily / weekly KPI reports
* Liaise with drivers in relation to delivery status enquiries
Attention to detail
* Strong sense of Customer service
* Strong negotiation skills
* Confidence in own ability
* High degree of self-motivation
* Solution driven / drives for results
* Target driven / results orientated
* Good organisation skills and ability to prioritise
* Good listening skills
* GCSE Maths and English a requirement
Competitive salary
* 25 days annual leave (plus bank holidays)
* Buy, Sell, Carry annual leave options
* Company Pension
* Life assurance (4x Salary)
* Annual Volunteering Day
* Employee Assistance Programme (including Physiotherapy and Wellbeing services)