Role: Senior Contact Centre Project Manager
Location: Hertfordshire
Salary: £65,000-£70,000
Hybrid, 2 days a week in office
12 month fixed term contract
CCA Recruitment Group are delighted to partner with a major brand in Hertfordshire who are looking to recruit a Senior Contact Centre Project Manager, on a 12-Month fixed term contract.
This is a fantastic opportunity to drive positive change and improvement within a large-scale customer operation. You will be responsible for the delivery of key projects within the CX and Transformation function, ensuring the overall strategic goals and aims of the Customer Service derpartment are met.
Duties of the Senior Contact Centre Project Manager:
Lead critical projects and deliverables across multiple change methodologies including agile, waterfall and scrum
Key point of contact for change delivery across customer care
Communicate the plan with a wide range of stakeholders across various teams and levels
Pro-actively manage priorities, risk and resources and budget with internal stakeholders and or external providers
Adapt when it comes to planning, forecasting, estimating and managing ambiguity across delivery of multiple projects, squad deliverables and business initiatives
Work effectively with both the Technology teams and key leaders across Customer ServiceWhat You'll Need:
Demonstrable experience of CX Project Management, ideally as a scrum master or using Agile methodology.
Ability to l...