Assistant Front Office Manager Crowne Plaza Manchester Airport The Opportunity As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels. YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service. Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile. Benefits Our enviable employee discounts on bedroom rates across the lgh hotel portfolio. Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Ideal Candidate YOU will be passionate about hospitality that’s a given Experience in delivering exceptional customer service. YOU will have at least 12 months management experience of working within a busy hotel front office environment. Will have an authentic and passionate approach. The ability to create a positive culture within the team. Ability to drive and motivate teams with the ability to recognise and develop future stars. Strong communication skills Hotel The Crowne Plaza Manchester Airport is an exceptional hotel situated just outside the bustling City Centre, conveniently close to the airport. The hotel boasts 299 comfortable bedrooms and a remarkable array of dining options, including the Eastern-inspired Sampans Oriental Restaurant, the steakhouse-style restaurant 'The Grill', and the Lobby Dining area, offering a varied selection of all-day dining choices. Other benefits available within the hotel include a 24-hour shuttle to the airport train station, a gym that operates around the clock, free onsite parking, a 10% travel discount on trains between the home location and the airport, and duty-free sales at the airport as an airport employee. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.