Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Finishing Operative : Customer Care
Glasgow
GBP 33,702 : GBP 35,476 per year
40 hours per week : Monday to Friday : 8:00am to 5:00pm
Temporary position for up to 18 months with a possibility of extension to 20 months
We are seeking a Finishing Operative : Customer Care
to join our team based in Glasgow. The role will report to the Head of Customer Care and sits within the Customer Care Team in Development. This role will be predominantly lone working but will have access to the office where another member of the team works. The Team provide Customer Service to the outright buyers of new build homes whilst they are under a 2:year defect period as well as dealing with reports of defects and complaints. Travel to other locations in the country may be required.
The role of
Finishing Operative : Customer Care
will include:
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Day to day customer care visits to the property where we have had reports of minor cosmetic snags and defects
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Fixing minor faults which may include, paint work, plastering, scratches and other maintenance faults (Not covered by the builder)
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Travelling to various properties, diaries will be managed by the coordinators
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Carry out internal inspections
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Liaising with the Customer Care Coordinators daily
Skills and experiences:
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Relevant trades experience including carpentry/paint/plastering/tiling
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City and Guilds/NVQ Level in trades or equivalent
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Customer Service skills
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Good understanding of written and spoken English
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Able to use a Sanctuary tablet/internet/emails and recording information on the customer care app
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This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Why work for us?
One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
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A pension scheme with matching employer contributions from Sanctuary up to set limits
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Life Assurance
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Employee Volunteering scheme
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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Role salary is GBP 23,838with an additional policy allowance of GBP 9,864per annum (rising to GBP 25,093with an additional policy allowance of GBP 10,383per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable the Sanctuary careers website)
Closing Date: 13 November 2024
We reserve the right depending on application numbers t