Allwyn is the operator of the National Lottery and, as part of a major transformation to deliver greater benefits to Good Causes, is rolling out new critical infrastructure to 41000 retailers over the next 12 months.
This massive scale deployment includes networks, Lottery terminals, scanners, and printers, and Permanent Point of Sale equipment and is being run through a portfolio of Retail Programmes.
The Senior Programme Manager is responsible for successful project delivery within the Retail Deployment Portfolio.
Programme Managers will engage closely with stakeholders to deliver complex projects with multiple business and technical risks that will impact the success of key Allwyn business priorities. They will provide expert advice and guidance on programme delivery, manage timelines, risks and issues and handover of services to support and the realisation of benefits.
Senior Programme Managers will be responsible for leading a team of Programme/Project Managers and matrix-manage individuals in other areas of the delivery organisation. This is a role requiring strong leadership and flexibility of approach to deliver the best outcomes for Allwyn.
As a Senior Programme Manager you will:
* Serve as the overall Leader of the Deployment programme delivery team and exhibit excellent leadership skills, ensuring strong communication channels, giving clarity, motivation, and direction to the team throughout the execution of the programme.
* Ensure that excellent delivery methodologies are defined, followed and continuously improved to deliver the best standards of delivery to appropriate time, cost and quality metrics.
* Be the primary interface and perform programme management activities that ensures adherence to programme/project gates and Governance.
* Review progress and timelines, programme reports; adjust schedules and plans as needed; ensure on time and on budget delivery of programme and identify and resolve issues to ensure programme success.
* Provide expert advice and guidance on programme delivery (mentoring project managers and supporting other teams across Transformation, Technology and the wider business).
* Ensure that the programme is compliant with relevant regulations and standards and work closely with the regulator to address any challenges, provide updates on programme progress, and ensure transparency via constant and clear communication.
* Be able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans.
* Be able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations.
* Maintain an overarching joined up view of the Deployment plans ensuring that dependencies within and outside the programme are called out and tracked.
* Identify and manage programme risks and issues, ensuring that they are addressed in a timely and effective manner.
* Add value to vendor selection processes (tendering, SLAs, warranty, outsourcing etc.).
* Build positive relationships with suppliers & external stakeholders to deliver software or professional services.
* Provide regular updates to senior management on the progress of the programme.
Requirements
* Successfully led complex technology and business change programmes. These will have been achieved across multiple teams and most probably multiple locations
* The ability to work effectively in a fast paced, high energy, team-oriented environment
* Outstanding and effective interpersonal skills, along with strong communication skills, both verbal and written
* A track record of building strong relationships across senior stakeholders and of positively influencing senior management and leadership teams
* Excellent problem-solving skills, with the ability to think creatively and strategically. Apply proven techniques to drive a problem-solving attitude amongst the wider programme team in order to address complex challenges
* Experience as part of the Senior Management group within your current role and are looking to develop your career further. You will be comfortable with engagement from team members on the shop/warehouse floor, to the exec team
* Been leading a team – whether direct reports or a matrix. You understand what it takes to build a high-performing team and make your team a great place to work
* Experience of coaching peers and other roles, teaching where required, on methodologies and programme management tools and coach/mentor on leadership
* Played an active role in previous programme delivery communities – you are able to proactively influence your team, building on capabilities and increasing the capacity to deliver change
* Worked for a retailer with a strong digital and physical presence and you will understand what the customer experience needs to look like across channels
* Passion - you’ll love working within a transformation team, understanding modern technology concepts, grasping new ones quickly and appreciate their implications on delivery
Benefits
* Discretionary bonus scheme
* 34 days paid leave (This includes bank holidays)
* 4 x Salary of Life Insurance
* Pension: We’ll contribute up to 8.5%
* BUPA
* £500 wellness allowance
* Income Protection