Location: Hybrid – two days a week based in the office in Tattenhall, Chester, United Kingdom, three days a week from home. Regular global travel as required.
Salary: Competitive package based on experience
Overview:
Matcher Technologies Ltd develops, implements, and supports IT-based quality management systems for fertility centres, donor banks and animal breeding centres internationally.
Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes, and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensure regulatory compliance, and analyse their operations to increase their control and optimise outcomes.
The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, but is also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.
We are seeking a hard-working, professional candidate with recent account management experience. This individual will join our international sales team and will report to the Distribution Manager based in Toronto, Canada. On a day-to-day basis they will be based in our UK head office, working closely with the other departments based there, including development, marketing, and service & support.
Main responsibilities:
1. Supporting existing customers (distributors and direct end users)
Maintain, retain, and develop relationships with a sub-set of our existing customers (initially c.50 in UK and internationally) through regular communication, support the customer order process using our eCommerce platform Gob2b, answer any order queries the service & support team may have, conduct follow-up calls to ensure orders are fulfilled and paid in a timely manner.
2. Account Management
Identify opportunities within our existing customer base, capitalise on these, identify threats relating to our existing customer base and to our target market so these can be avoided, regularly monitor the satisfaction and performance of each customer account, increasing their value where possible through increased sales.
To support all four areas of responsibility, the successful candidate will be required to travel internationally, typically up to a week per month, mostly to attend international industry events. They will need to be in frequent communication with their customer accounts.
Minimum Requirements:
* A BA Hons degree (or equivalent) in business or a BSc degree (or equivalent) in biology or a related field
* Minimum 4 years recent experience in account management/customer service/sales roles post-graduation
* Numerate, good mental arithmetic, and previous exposure to structured pricing models
* Professional and confident communication style
* Fluency in English
* Willingness to learn
* Ability to travel internationally on a monthly basis
* Proficiency with Microsoft Office
* Proven experience demonstrating IMT’s core values: responsiveness, quality of outputs, collaboration, and integrity
* Proficiency in additional languages
* Experience with SAGE 50
* Experience with Gob2b
Candidates will be required to demonstrate examples of their application of these skills in previous roles. Development within the business will be available and is strongly encouraged. Therefore, an eagerness to progress and a positive, proactive attitude are also prerequisites.
Benefits include a competitive salary, pension contributions, and a discretionary annual bonus scheme.
To apply:
* Please send a CV and covering letter explaining why you believe you would be suitable for the role to careers@imtmatcher.com
Matcher Technologies Ltd
1b Canalside Business Park
Tattenhall
Chester
CH3 9BD
United Kingdom
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