Parts Advisor - Long Crendon Pertemps Aylesbury is currently recruiting for a Parts Advisor for our Manufacturing client based in Long Crendon. Location: Long Crendon Salary: £28,000 - £30,000Hours: 8:30 am - 5:00 pm The purpose of this job is to provide customer support, customer care, and expertise in the area of parts sales and warehouse management. Duties: - Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email by telephone- Ensure all customer expectations and requirements are identified and successfully managed- Contribute to achieving a level of profitability that meets departmental and company expectations- Processing and tracking of spare parts sales and orders using the appropriate processes, tools, and technical documentation- Using electronic parts manuals- Handling warranty orders- Processing and handling complaints- Checking accounts, and credit limit.- Build up and develop excellent customer relationships- Assisting warehouse with parts returns and processing orders as and when required- Handle return of incorrect and unnecessary parts from customers to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.- Arrange daily shipments of customer orders with Carriers as required- Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.- Assisting warehouse with packing and shipping when required Requirements: - At least 3 years of experience in Industrial sales, shipping, or wholesale.- Knowledge of basic import/export procedures- PC literate in SAP, CRM, and Office applications- Your own transport due to the locationIf you would be interested, in this role, then please apply, or call Corinne at Pertemps.