Operations Officer
Glasgow
Job Purpose:
* Help coordinate the smooth running of the Glasgow base which includes dealings with Bookings, Queries and our Flight Turnarounds.
* Be the face of the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey through Signature Flight Support.
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Who we are:
We provide VIP services to both General and Commercial Operators. We deliver a truly exceptional service from the moment we first converse … We don't just aim to please, We aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military and commercial aircraft.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you'll be doing:
* Assist the day-to-day operations of the base, provide exceptional customer service to all passengers, visitors and crew in line with the Signature Service Programme.
* Run our Operations Department by responding to our customers and booking in flights, liaising effectively with airlines and brokers, ensuring good time keeping and organisational skills
* Carry out ramp services as required for the operation
* Providing assistance to Flight Crew and Passengers
* Liaise with ground handling services where necessary as directed by the customer and General Manager.
* Carry out fuel quality checks, bulking of fuel vehicle with Jet A1 at fuel yard and delivery of Jet A1 fuel to Customers' Aircraft.
* Ensure that we adhere and comply with all requirements/guidelines/passport, customs, and immigration formalities set by the airport authority, UK Border Force and Special Branch.
* Raise and process invoices and assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
* Ensure VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.
About You:
* Ability to work accurately under pressure in an operational environment
* Excellent interpersonal skills
* IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
* Additional languages are desirable
* Valid and clean driving licence