Interim Quality Assurance & Governance Officer
Reference no: Barnsley TCL 0009 62E0 / 1
Pay Rate: £23.03 per hour PAYE
Working Hours: 37 hours Monday – Friday, normal working hours
Assignment Duration: This opening assignment is for 3 months
City: BARNSLEY
Enhanced DBS disclosure required
Hybrid working
Assist and contribute to the work of a range of strategic service improvement and assurance frameworks, ensuring systems and methodologies used evidence impact and outcomes for children, young people, and families.
Key Responsibilities:
* Support continuous improvement, assurance and governance systems designed to improve service and practice development, providing support, and contributing to the work of strategic improvement boards and subgroups.
* Play a key role in the development and maintenance of evidence repositories and documentation, and other regulatory and statutory tests of assurance activities, ensuring evidence of impact and outcomes achieved for children, young people and families and that evidence is in line with current legislation and guidance.
* Undertake service improvement initiatives, relevant to the service area and which fosters a culture of continuous learning and development and promoting best practice.
* Undertake a variety of project work and research to support continuous improvement and assurance frameworks, ensuring high quality outputs are generated within set timescales.
* Support continuous improvement and assurance frameworks through the collation and processing of various data and information, producing reports and statistical information suitable for various stakeholders and audiences.
* Undertake preparation activities for statutory and regulatory inspections and other tests of assurance, ensuring high quality outputs of documentation and information which supports best practice systems and methodologies.
* Contribute to and support the response to live inspection and other test of assurance activities, ensuring flexibility and responsiveness to the changing needs and demands of the event.
* Provide advice, support, and guidance, internally and externally, including senior managers, colleagues, councillors, and members of the public, ensuring communication links are maintained and relevant data and information is obtained from partner agencies in a timely manner and in accordance with set schedules.
* Contribute to the development and maintenance of service information and communication systems, ensuring accurate, timely provision to meet service requests and demands.
* Contribute to the design, development and maintenance of service strategies, policies, systems and processes to ensure efficient and effective service delivery, ensuring information is dealt with appropriately and confidentially.
Qualifications:
* Level 3 qualification or equivalent in a relevant area.
* Training on Microsoft Office.
Knowledge:
* Knowledge and understanding of national and local government policies and agendas in the context of children’s services and safeguarding.
* Good working knowledge of Microsoft Office software packages.
* Good knowledge of service improvement and quality assurance methodologies and techniques and their impact on improving outcomes for children, young people and families.
Experience:
* Experience of continuous service improvement with strong enthusiasm for improving service delivery.
* Experience of advising and negotiating with a cross section of internal and external stakeholders.
* Experience of working with highly confidential, sensitive data and information.
* Experience of using and developing a wide range of computerised information systems.
* Experience of working with and supporting governance and reporting frameworks where speed and accuracy are an important factor.
Skills & Abilities:
* Skilled in the creation of documentation and presentation materials to support service delivery.
* Good analytical skills with attention to detail.
* Ability to carry out research and basic analysis.
* Ability to handle and process large amounts of information under pressure, with good keyboard skills.
* Ability to communicate effectively with a variety of internal and external stakeholders.
* Ability to anticipate and interrogate problems and work through resolutions.
* Ability to organise and prioritise conflicting workloads to meet tight and strict deadlines.
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