About a career with Elis
Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
About the Role:
We currently have an exciting opportunity for a Customer Relationship Assistant to join our team based in Rainhill. You will provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.
We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis
1. Manage and respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently. Acting as a dedicated point of contact for any at risk customers.
2. Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner.
3. Provide subject matter advice, support and training as r...