Shiner ltd is a international lifestyle and action sports licensee, distributor and manufacturer with over 40 years of heritage and experience and are looking for an enthusiastic B2B Customer Support Executive to join us in our sales department. A key focus of the role is the management of the Shiner sales orderbook, including day-to-day interaction with all departments to ensure the accurate and timely administration of customer sales orders. Offering support, communicating key details and coordinating processes as required. This role also requires ad hoc support work for the D2C team. What will I be accountable for: Orderbook management making sure the customer and sales teams are fully informed on all areas of customer delivery. Updating customers and internal sales on all changes and amendments to customer orders. Ability to manage cross selling and/or give alternatives to the sales team to execute. Dealing with customer queries and managing up when required. Processing return requests once confirmed/allowed by relevant management. Coordinate cancelation requests for management agreement or refusal. Supporting the D2C team when required. Assisting team members during absence. Management of the sales.com emails. Communication on payment chasing/ issues. Job requirement: Strong communicator internally and externally Confident individual with strong telephone skills. Good Organisation skills and time management required Positive attitude and Strong work ethic. Good overall IT skills Excel, Word ,PowerPoint, Outlook) More about us: Our vision is to connect with, excite and inspire whilst promoting an active lifestyle through our portfolio of global brands. We are dedicated to nurturing and growing brands strategically and sustainably. Our carefully considered stewardship and close vendor relationships serve to ensure long term brand equity. We are a friendly, down to earth and hardworking team, with our Head Office located in Aztec West. We offer the following benefits: Salary - £27,000 pa. KPI bonus Hybrid working - 2 days from home, 3 days in the Bristol office (Monday is a compulsory office day). 25 days of holiday (plus bank holidays) increasing to 30 days with length of service. The opportunity to purchase up to 5 days additional holiday. Discounted products. Health Shield Employee Assistance program. Choice of Gym membership contribution or a clothing allowance. A fantastic working environment.