The Role:
We are currently recruiting for a dedicated, highly organised, and experienced Administrator to join our vibrant, friendly and diverse Underwriting Support Team based in Cardiff. You will have an excellent telephone manner and interpersonal skills, coupled with excellent attention to detail. Although this role is based from our Cardiff office, we will consider flexible working, including working from home.
This role would suit an individual who really enjoys working within an administrative environment and is used to dealing with a high volume of incoming calls. You will be provided full training in this role, being highly adaptable and quick to learn. As a natural multi-tasker with previous experience working within a fast-paced environment, you will be someone who uses their initiative, managing your own workload and dealing with complex queries.
As the business goes through an exciting growth period, there will be lots of opportunities to get involved in other exciting projects.
Location: Based in the city of Cardiff, there are great transport links should you wish to travel by train, car, or bus.
Responsibilities:
* Processing amendments to policies, liaising with brokers when necessary, and supporting the underwriting team with referrals and adjustments.
* Assisting with the inputting of accurate data onto bespoke systems and Microsoft Office systems, updating records in line with business service level agreements.
* Issuing documentation, dealing with daily post and diary management.
* Dealing with complex telephone queries, transferring these to the relevant departments.
* Carrying out general administration business support as and when required.
Experience:
* Excellent communication skills both verbal and written, coupled with an excellent telephone manner and interpersonal skills.
* A flexible, adaptable, and pro-active approach to tasks with the ability to learn quickly.
* Very customer-focused with experience in dealing with a high volume of complex calls, working in a fast-paced environment.
* Excellent organisational skills and the ability to manage your own workload in line with changing priorities.
* A great team player, with the willingness to support others.
* Good level in using MS packages such as MS Excel, MS Word, and Outlook.
Further information:
* As well as a competitive salary, we offer the following benefits:
* Competitive holiday allowance with the annual option to buy additional days.
* Death in Service benefit of x4 salary.
* Company pension scheme.
* Enhanced maternity and paternity leave packages.
* A flexible benefits package which allows you to add additional benefits to your overall package.
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
* Referral schemes.
* Discounted rates on PIB products.
* A first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
* If supporting the local community, engaging with charities, and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
* We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, and discounts at hairdressers and beauticians.
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development. Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
PIB Group is committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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