Seasonal Membership and Adoptions Assistant Seasonal 7.5-37.5hrs hours per week including weekends, evenings and bank holidays. Contract until 8th January 2026. We are Chester Zoo We re not just an amazing, award-winning visitor attraction that s home to 20,000 incredible animals inside 128 acres of stunning gardens. We re not just the UK s most popular zoo. We re a major wildlife charity that s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we re making a hugely significant contribution to conservation at a time when it s needed most. We are Chester Zoo and we prevent extinction. The Membership & Adoptions team are a small, dynamic and exciting department within the zoo. As a team, we look after over 150,000 Members and Adopters We are responsible for selling new memberships and adoptions face to face and over the telephone in a polite and efficient manner. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more Our working environment could not be more different from a typical office where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break? As a Membership & Adoptions assistant, you will: Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets. Check and secure cash taken through the till and assist with cash up. Process the administration of membership and adoptions sales, inclusive of data input, online applications, telephone payments and email communications. Assist in the monitoring of literature & stock including stationery and adoption images. Work as part of a team and independently using initiative while being proactive. Assist customers waiting in the queue by answering questions and issuing membership cards. The Package Seasonal contract until 8th January 2026. Rate of pay of 11.55 per hour, regardless of age Working on a rota basis with a minimum of 7.5 hours per week including weekends, evenings and bank holidays. Some evening shifts may arise but are not regular. Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family Cycle to work scheme Healthcare plan and employee assistance programme Discounted gym membership Discounts on cinema tickets, restaurants, high street shops and more via Perks Pension scheme with generous employer contributions up to 9% Our Requirements - Membership & Adoptions assistant Have a good standard of education, including in Maths and English. Have till and cash handling experience. Have excellent customer service skills both verbal and written. Have previous administration and data input experience. Have a good knowledge of GDPR. Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel. Have customer facing sales experience in a fast paced environment. Although not essential, the following would be desirable: Experience of using CRM systems. Experience of using Point of Sale systems CCRM. A basic understanding of direct debits.