North Cumbria Integrated Care NHS Foundation Trust
Band 3 Team Secretary - 17.5 hours per week (9 months Fixed term maternity leave cover).
Would you like to join a small friendly team, helping to support people recover from a stroke at home?
The West Early Supported Stroke Discharge (ESSD) Team are looking to recruit someone to work 17.5hrs a week, covering maternity leave, to support the team with administration tasks and data collection and management. We are looking for someone to work 2-3 days through the week, but can be flexible on how the hours are spread and start and finish times, so this could be a great opportunity for someone with caring commitments, returning to work or looking to manage a work-life balance.
The ESSD service plays a vital role in safe, supported early discharge home from the Hyperacute Stroke Unit at the Cumberland Infirmary and the stroke ward at West Cumberland Hospital. We work with people in their own homes and local community to increase their function following a stroke. The service covers the ICC areas of Workington and Copeland and you will be working in the team's office base at Maryport Hospital. If you are flexible, reliable and organised with an interest in helping others then this is the job for you!
Main duties of the job
You will support the multi-disciplinary ESSD Team of Occupational Therapist, physiotherapist, Rehabilitation Assistants and Team Lead with administration tasks including:
1. Processing and documenting referrals into the service. Triaging referrals by need and urgency.
2. Liaising by telephone or email with hospital wards, other NHS teams, GPs, Adult Social Care services, third sector organisations and patients and their carers. Act as first point of contact for anyone telephoning the team office.
3. Planning and booking team assessments and visits in electronic diaries, creating weekly timetables for patients.
4. Writing discharge letters, completing referrals to other services, updating patient documentation, taking minutes in meetings, collating service data, completing local and national data and performance audits.
5. Staff management tasks such as processing annual leave, sickness absence, appraisals.
6. Ordering supplies and equipment for team and patients.
7. Carrying out appropriate health and safety tasks relating to team's work and office environment.
You will need an ability to work well with minimal supervision, good verbal and written communication skills and flexibility to respond to a fast-changing caseload.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Other requirements
* Promote equality and value diversity
Personal circumstances
* Flexibility to work variable working hours.
* Full driver's licence
Skills and aptitudes
* Excellent communication and interpersonal skills
* Excellent IT skills (proficient use of all Microsoft packages, e.g. Excel, Word, Outlook)
* Previous experience in an administrative call handling and patient facing post
Qualifications
* NVQ 2 in Business Administration or Customer Service or equivalent
* EDCL or equivalent
Knowledge
* Working knowledge and understanding of the NHS and/or social care
* Knowledge of medical/healthcare terminology
* Experience of office/clerical procedures and practices, filing systems, use of dedicated computer systems and databases.
* Previous NHS experience
* Minute taking skills
* Previous knowledge of/experience of using EMIS
* Previous knowledge of/experience using SILVERLINK
* Previous knowledge of/experience using CHUB
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
£24,071 to £25,674 a year, pro rata
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