Job Type:
Permanent
Job Sector:
IT
Region:
Yorkshire
Location:
Skipton
Salary:
£30,000 to £30,000 per annum
Salary Description:
£30,000 plus benefits
Posted:
08/11/2024
Recruiter:
Skipton Building Society
Job Ref:
JR2635
Hours:
35 Hours per week
Closing Date:
Sun, 17 Nov 2024
Job Overview:
We are recruiting for an ITSM (Information Technology Service Management) Service Coordinator who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. The ITSM Service Coordinator will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve changes, and maintain service level agreements (SLAs).
What Will You Be Doing?
As our ITSM Service Coordinator, you will be working with a cross-skilled team of service coordinators supporting ITIL industry best practices including but not limited to:
1. Incident Management
2. Change Management
3. Problem Management
4. Configuration Management
5. Request Fulfilment
Your responsibilities will include:
* Service Coordination: Coordinate and manage IT service delivery, ensuring adherence to ITSM processes and best practices.
* Incident Management: Act as the primary point of contact for incident management, log, track, and manage incidents to ensure prompt resolution.
* Problem Management: Assist in identifying, analysing, and resolving root causes of problems.
* Change Management: Facilitate change management processes, ensuring that changes are planned, tested, and implemented with minimal disruption to services.
* Service Level Management: Monitor and report on service performance against SLAs.
* Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance service efficiency and effectiveness.
* Documentation: Maintain accurate and up-to-date documentation for ITSM processes.
What Do We Need From You?
* Strong understanding of ITSM frameworks and best practices.
* Excellent problem-solving and analytical skills.
* Effective communication and interpersonal skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Strong organizational skills and attention to detail.
* Proficiency in ITSM tools and software.
* Customer-focused with a commitment to providing high-quality service.
* Ability to work collaboratively in a team environment.
* Proactive and self-motivated with a strong sense of responsibility.
* Willingness to provide rotational on-call support during off-hours.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including:
* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Matching employer pension contribution (up to 10% per annum)
* Colleague mortgage (conditions apply)
* Salary sacrifices scheme for hybrid & electric car.
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* 3 paid volunteering days per annum.
* Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.
* We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.
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