Delivering the Service: On a daily basis, Supervisors will be required to identify and respond to user needs and to solve problems/complaints as and when they arise. This will require effective liaison with other staff groups, particularly nursing, and actively seek constructive feedback on service provision. The Supervisor's role covers a range of services within facilities.
Supervisors are required to work with staff teams and to carry out domestic and housekeeping duties to cover the needs of the service. A Supervisor will be required to have the knowledge and technical ability to undertake and teach staff the skills necessary to complete service delivery. Support the Trust's Health and Safety Policy ensuring staff are trained to ensure the safety of staff, visitors, and patients within their area of work. Monitor areas of responsibility to ensure service standards are consistently delivered in line with National Cleaning Standards.
Key Responsibilities:
1. Taking remedial action as necessary.
2. Monitoring of catering services at ward level to ensure compliance with the Trust's food safety documentation and current food safety legislation as highlighted in the Trust's food services policy and the ward catering procedures.
3. Actively support the reduction in food wastage.
4. Support the Team Leaders in ensuring equipment used to deliver the service is of the standard required and is maintained to physical and technical standards.
5. Inform Team Leaders of the ordering requirements to maintain sufficient stock levels to deliver the service.
6. Undertake initial investigation and reporting of untoward incidents and accidents using Datix.
7. Completion and returning of Absence Monitoring forms.
8. Ensure return to work interviews are completed in a timely manner and that the Team Leaders are informed when an employee reaches the next stage of the Trust Management of Sickness and Absence Policy.
9. Check and countersign clock cards on a weekly basis in preparation for data entry to the payroll database.
10. Manage annual leave requests in a timely manner.
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