Description
We are looking for colleagues to join a large banking client of ours as a Customer Service Advisor.
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing youve helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What are we looking for in our Customer Service Advisors?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
Our working hours are between 8am and 10pm, Monday to Sunday we usually work to a 6-8 week shift rotation so that you can plan around s...