Job Description
Role Purpose
To deal with incoming European CS customer queries on telephone, email and live chat, both direct from the customer and from second party sources. Answer these queries or delegate interdepartmentally to ensure that all queries are responded to within 24 hours.
Provide courteous, prompt and reliable customer support service whilst problem solving to enhance sales, ensures customer satisfaction and deepen customer relationships.
How the role fits into the business
This role sits within a close-knit, multi-lingual & multi-cultural European Customer Support team. This team contributes to the overall success of the business by providing a proactive and client-focused service to existing, new and potential clients contacting the company via phone and/or email and also answering any interdepartmental queries relating to customer experience of The Myers-Briggs Company tools, products and processes, so that customers continue to use The Myers-Briggs Company as a service provider.
Key Responsibilities
1. Act as a first point of contact for a wide range of queries – both external and internal (including customer account registration, certification verification, order placement, general account queries, technical queries, IT issues and complaints) to enable The Myers-Briggs Company c...