Ensure all IT change requests and planned work notifications are logged and tracked throughout their lifecycle
Gaining necessary internal and customer work approvals prior to activities taking place
Identification and allocation of appropriate technical resource to implement sometimes completing change activities
Take ownership of each customer interaction, and responsibility seeing each task through to resolution, while delivering exceptional customer service
Assist in the accurate creation of reports
Effectively communicating with all areas by following up actions from the CAB and communicating outcomes in a timely manner
Monitor and action incoming requests sent to group mailboxes
Ensure that affected customers are notified of planned work in advance
Review and audit of change ticket data quality and adherence to procedure
Experience of IT service delivery and of the ITIL framework, preferably with exposure to the Change Management function
Exposure to basic information technology concepts e.g. networking, Windows\Linux servers, virtualisation
A general interest in all areas of information technology
Working knowledge of ServiceNow or previous experience of a service management toolset
Experience of Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable