John Bray Cornish Holidays part of Sykes Holiday Cottages, are seeking a Property Services Manager to join their Rock team. Salary: Up to £34,320 per annum Work Days & Hours: 37.5 hours, 5 days over 6 on a shift rota basis (Sundays office closed). Work Location: Rock Team: Managed Services Reporting to: Senior Manager - Property Services About Us For nearly 50 years, John Bray Cornish Holidays has offered a collection of some of the best-located self-catering cottages and holiday homes in North Cornwall’s stunning areas, including Rock, Daymer Bay, Polzeath, and Port Isaac. Our properties are nestled within a 5-mile radius of this Area of Outstanding Natural Beauty, many with breathtaking sea views and all within a mile of the coast. From luxurious coastal homes to traditional cottages and large family houses, we offer a wide range of properties to suit all tastes. Our personal service and insider knowledge are at the heart of what we do, ensuring every guest enjoys the perfect holiday experience. With a friendly team based locally in Rock and Port Isaac, we’re always on hand to help with any queries and provide expert advice. As part of Sykes Holiday Cottages, John Bray is committed to creating lasting holiday memories with a positive social and environmental impact. About the Role As the new Property Services Manager, you will head up our team of Housekeepers, Laundry, Linen Drivers, Maintenance Operatives, Local Supplier Lead and Quality & Compliance. You will oversee the daily running of these teams as they carry out all aspects of property maintenance and ensuring our portfolio of properties are presented and maintained to the highest of standards. You will lead the team and ensure we are able to positively respond to all local property requirements, working closely with the Property Services Team in our Chester HUB. Your Responsibilities As Property Services Manager, you will be responsible for the following areas of accountability: Managing Team performance of the full Property Services team within the Brand. Plan daily workloads to maximise workload efficiently Ensure the team remain on track to meet all OKR’s via daily huddles, 1:1’s and carrying out regular Team meetings. Monitoring NPS feedback of our Managed Properties and ensuring corrective action is taken and support provided as appropriate to ensure quality standards are maintained and NPS OKR’s are met. Devising staff rota’s and managing holiday requests and sickness, ensuring optimum staffing levels are maintained at all times. To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand Supporting the Property Services HUB Team in Chester as required. Managing any company vehicles, ensuring they are kept roadworthy and compliant. Overseeing compliance for our local office/s. Supporting our QA’s from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. All we ask if you have the following: Previous experience managing service led Teams Strong people management skills Proven customer service experience Experience in rota management IT literate – MS office and databases Proven track record of building strong relationships Good problem-solving skills Ability to work well under pressure Although standouts will also have: Ability to adapt to changing priorities and multitask effectively. Knowledge of Property Maintenance & Compliance Holiday let/Hospitality Industry Experience Good knowledge of the local area Sykes Cottages Company Benefits: 33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday. Access to our annual STIP (annual company-wide bonus) scheme with an additional 20% of your salary Two additional paid volunteering days per year An enhanced maternity and paternity policy Opportunities for career progression, personal development and opportunities to be recognised Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support Comprehensive training and development opportunities diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply