An opportunity has arisen to join the Cardio-Respiratory CSU as Business Manager for Cardiac Surgery. We are looking for a focused and highly motivated individual to join the Management Team.
The successful applicant will be responsible for the day-to-day operational management of the service and will manage a small patient administration team.
You will support the General Manager to deliver against performance targets and help to continue supporting the improvement and efficiency work within the service. Good knowledge of patient access policies, referral to treatment pathways and patient administration systems is also required.
Successful candidates must be able to demonstrate excellent interpersonal and communication skills with the ability to engage and influence others. The ability to prioritise a busy workload, find solutions and maintain service provision is essential.
Potential applicants are encouraged to contact Roberta Ocran (roberta.ocran@nhs.net) or Gina McGawley (gina.mcgawley@nhs.net) for further information and informal queries.
Expected Shortlisting Date:
16/12/2024
Planned Interview Date:
w/c 10th January 2025
Main duties of the job
The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.
About us
Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.
Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other Trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
Principal Duties & Areas of Responsibility
Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings
Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict e.g. managing clinical risks agreeing strategies to meet patient access targets, changing working practices
Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign capacity and demand management financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate
Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets
Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing
Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation
Ensures administration processes support efficient patient pathways
Participates in the CSU involvement of patients and representative groups in service planning and development.
Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered
Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services
Identifies and leads projects to modernise and improve service delivery and patient access
Participates appropriately in the investigation of complaints
On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues
Manages waiting lists, leading change where necessary to ensure targets are met
Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented
Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks
Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety
Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs
Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets
Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results
Assists in disciplinary and grievance matters
Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes
Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners
Supports the General Manager in the interface with commissioners
Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work
Deputises for the General Manager, as directed
Undertakes audit work to facilitate service improvement and collates and presents research results
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Infection Control
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement
The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
Person Specification
Qualifications
Essential
* Management qualification or equivalent experience
* Career progression through continuing professional development
* Educated to degree level or equivalent professional qualification
Desirable
* Masters level in a related field
Other Criteria
Essential
* Presentation skills using a variety of options and software packages
* Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
skills and behaviours
Essential
* Able to communicate in a complex service
* Manage clinical and business risks and developing action plans to improve performance.
* Working well under pressure of time and resources.
* Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
* Negotiation and influencing skills and diplomacy
Experience
Essential
* Workforce and capacity planning, managing waiting lists and developing business cases
* Operational planning and implementation including strategic planning and options appraisal, and change management
* Knowledge of financial and commissioning frameworks and experience of budget planning and management
* Successful operational management in a multi-professional environment
* Day-to-day people management including appraisal and objective setting, recruitment and retention
Desirable
* NHS management experience
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Any attachments will be accessible after you click to apply.
C9298-CRS-232 #J-18808-Ljbffr