Service Advisor - Peterborough - Attractive package
ALH Recruitment are looking to recruit a Service Advisor with immediate effect, for our market leading client based in Peterborough.
Our client is currently looking for a dedicated and knowledgeable Service Advisor with an extensive vehicle background. As our new Service Advisor, you will join their friendly team which will see you working a full time position.
As a Service Advisor, this role requires outstanding customer care as you are the vital link between the customers and the workshop. You will inform and consult on vehicle maintenance, repairs and keep the customer up to date at every stage whilst answering any questions or queries they may have. This involves liaising with technicians/workshop about vehicle statuses and ensure that vehicles will be ready on time. The ability to give the best advice on our products and services to our customers is essential. As a service advisor you can help drive performance of your colleagues as well helping the team give the best Customer Service.
This is a challenging role where customer care always comes first, communicating to customer and supplier, build a genuine rapport and identify exactly what our customers want and need.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is required as you are delivering high levels of customer satisfaction in a very busy and demanding environment.
Service Advisor responsibilities and duties:
* Providing exceptional customer service using various forms of communication in person, phone and email.
* Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available. This is of the upmost importance to maximise productivity.
* Liaise with parts suppliers and ordering parts.
* Updating customers on their vehicle progress whilst in our workshop
* Booking and scheduling services, MOT’s required for customers.
* Dealing with customer queries.
* To provide effective day to day workshop administration from job card to invoice.
* To understand company key performance targets and support your colleagues and team to achieve them.
* To embrace all opportunities of learning and developing alongside some of our fully skilled Service Advisors.
* To attend recognised courses of instruction and achieve the correct pass mark for each course.
* To assist with general housekeeping duties required within the service reception area.
Service Advisor qualifications, skills and experience
* Must be computer literate including office, outlook and spreadsheet usage
* Minimum 3 years’ experience with an understanding of vehicle repairs
* Display a high level of customer service
* Exceptional communication skills written and verbal
* Enthusiastic, Team Player, Flexible.
* Detail-focused and comfortable working in a fast-paced office environment.
* Superior organisation skills and dedication to completing projects in a timely manner.
* The ability to manage processes.
* An analytical and problems solving approach across general day-to-day practices.
* A high level of professionalism.
* Hold a valid driver’s license
Although this is a full-time role, we pride ourselves as being a flexible employer, and therefore will discuss, and agree, working hours with each applicant separately.
Benefits:
You will have access to a comprehensive benefits package including:
* A competitive salary per annum (full time equivalent), pro-rata according to the working hours agreed.
* Enrolment into the private health care scheme
* Opportunities to attend corporate team days.
* Ongoing training and development.
* 20 days paid holiday, plus 8 paid bank holidays.
If you feel you have the skills and experience to step into this exciting Service Advisor opportunity, please apply below