Our organisation’s IT systems rely on this specific role for their smooth functioning. The ideal candidate will offer technical support to end-users, fix problems with devices, applications, phones, network, and other accessories, and ensure that all incidents and service requests are resolved quickly.
A key aspect of this role will require a balance of technical expertise, collaborative skills, and forward-thinking, ensuring the software developed today continues to be effective and relevant in the future.
With this role comes the expectation that you would be someone who possesses a deep knowledge of both Microsoft and Mac OS whilst holding the capacity to maintain a high standard of IT performance across our organisation.
Main responsibilities of the role:
* Incident Resolution: Diagnose and resolve technical issues related to hardware, software, and network connectivity.
* Microsoft and Mac OS Support: Troubleshoot software installations, configuration, and compatibility issues.
* Networking: Familiarity with TCP/IP, DNS, DHCP, and LAN/WAN concepts.
* Microsoft 365 (M365) Services: Troubleshoot M365 account issues, permissions, and access.
* Documentation and Training: Create user-friendly guides and documentation for common issues.
* User Communication: Manage user expectations and provide timely updates on issue resolution.
Essential attributes for success:
* Proven experience with Microsoft and Mac OS applications and client operating systems.
* Hands-on experience configuring and troubleshooting client operating systems and applications including (physical and virtual): Windows 10/11, Microsoft Office 365, Exchange, and business systems.
* Hands-on experience with Active Directory and Group Policies.
* Extensive knowledge of Jamf products.
* Willingness to travel.
Now from us - what you can expect to receive in return:
Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Technology.
A good salary is just the start; there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company-contributed pension scheme, on-site gym & fitness classes, free food, and a cycle to work scheme; but above all, the job satisfaction doesn’t get any better than the feeling of making a real contribution to the function of our Grand Prix cars.
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