Job details
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Pay
£24,071 - £25,674 a year
Job type
Permanent
Location
Leeds LS9 7TF
Full job description
To provide a comprehensive and high-quality administrative service to support the multi-disciplinary teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate.
JOB DIMENSIONS
The post-holder will:
1. Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays.
2. Work with Consultants and their medical teams.
3. Manage their workload in line with departmental requirements.
4. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
1. Good standard of education.
2. Microsoft Word for Windows Keyboard/data entry skills.
3. Experience using a variety of Microsoft office packages including Word, Excel and PowerPoint (essential).
4. Using patient information systems such as PAS (essential) and PPM (desirable) or the ability to quickly develop this knowledge in a short time frame.
5. Prioritising and managing workload to meet deadlines (essential).
6. Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries (desirable).
7. Previous administrative experience (essential).
8. Previous administrative experience in a healthcare setting (desirable).
Skills & Knowledge
1. Interpersonal and communication skills (essential).
2. Organisational skills and time management (essential).
3. Understanding of customer care principles (essential).
4. A broad understanding of medical terminology and its use within clinical correspondence (essential).
5. Ability to work as part of a team (essential).
6. Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential).
7. Ability to deal with sensitive and often emotive information (essential).
8. Ability to deal with enquiries in an appropriate and supportive manner (essential).
9. Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential).
10. A good understanding of relevant Trust standards and National Waiting Time Standards e.g. 18 week wait for patients (desirable).
Training will be offered as part of the role to ensure appointed candidates meet this requirement during the course of their employment.
CORE BEHAVIOURS AND SKILLS
The individual will be expected to work well as part of a team and should be patient focused, professional and flexible in their approach to work.
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Clinical Correspondence & Support to Clinical Services
1. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spreadsheets to monitor test results for patients.
2. Support administrative process as deemed appropriate by the Assistant PSC.
3. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey.
4. Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload.
5. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
6. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload.
7. Maintain appropriate databases (both Trust and Departmental) to support with the delivery of the 18-week pathway or other waiting time standards as appropriate.
8. Assist in the coordination of test results, bringing these to the attention of the consultant and taking resulting action as required.
9. Maintaining an effective administration service.
10. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spreadsheets.
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users.
This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies.
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