Main area CAMHS Grade NHS AfC: Band 4 Contract Permanent Hours
* Full time
* Job share
* Flexible working
37.5 hours per week (Service covers Mon-Sun 9am-8pm may be requirement to work within these hours at times) Job ref 354-CS-21682
Site Chalkhill Town Haywards Heath Salary £26,530 - £29,114 per annum / pro rata for part time Salary period Yearly Closing 21/04/2025 23:59
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
We are seeking to recruit an experienced and efficient Co-ordinator to join an exciting new development of an enhanced crisis / intensive home treatment 7 day a week service. This is a brand new integral role co-ordinating the front door, referrals, patient information and data and working to the service performance timeframes.
You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co-ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment.
The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12-18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes.
The Getting it Right First Time (GIRFT-2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'.
Main duties of the job
1. To promote and demonstrate the ability of Inpatient & intensive home treatment services working together to deliver care that is efficient and at the right place at the right time.
2. To offer young people and families a seamless acute journey which keeps them well informed, ensures they feel supported and provides them with the right care and treatment at the right time.
3. To enable young people & families to access an inpatient/alternative to inpatient service offer which avoids delay and is not stifled by barriers created by individual services.
4. To develop effective working relationship with local teams and services to support and optimise patient flow.
5. Participate as a core member of CAMHS Acute leading on patient flow Monday-Sunday 9am-8pm shift pattern with the expectation to support colleagues annual leave.
Working for our organisation
Sussex Partnership provides mental health and learning disability care for children, young people and adults across Sussex. The trust is rated as ‘good’ overall and ‘outstanding’ for caring by the CQC.
SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen.
Detailed job description and main responsibilities
1. The post holder will be responsible for providing administrative and practical oversight of all referrals in and out of CAMHS Acute (inpatient and crisis/intensive home treatment) ensuring a professional, timely and robust response.
2. Oversee the access and discharge points to the service - managing data, documentation and information sharing.
3. Create a better working relationship with external services (e.g, social care, Provider Collaborative, community CAMHS teams, LD/A services and education); by actively promoting integrated health/care professional working internally and externally keeping the young person central to their actions to ensure smooth transition and communication between services.
4. Ensure a smooth patient flow throughout the whole pathway, ensuring patients’ lengths of stay are no longer than clinically necessary, whilst ensuring quality of care and patient experience is upheld.
5. Liaise with external agencies to ensure that young people's needs are met in the community to prevent unnecessary hospital admissions as well as re admissions to inpatient care.
Person specification
Qualifications
* NVQ 3 in Business & Administration or evidence of equivalent practical experience
* RSA 3 or equivalent experience and evidence of further practical experience
* Good standard of secondary education; GCSE at Grade C or above
Experience
* Significant experience of a range of secretarial procedures
* Experience of office and resource management
* Experience of supervising others
* Experience of producing documents to a high standard of presentation with good accuracy
* Experience of maintaining detailed database and spreadsheet information
* Experience of working within the NHS
* Experience of working in a team
Skills
* Excellent communication and interpersonal skills, ability to create and maintain effective working relationships Providing and receiving highly complex information.
* Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates.
* Planning, organising and facilitating meetings and minute taking.
* Ability to work on own initiative and prioritise own workload.
* Ability to work to tight deadlines and deal with conflicting demands.
* Ability to learn and utilise new IT systems.
* Ability to use initiative and make decisions.
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Due to high numbers of applications this vacancy may close before the advertised closing date. We will not be able to accept late applications to this post.
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