Job Description
Repairs and Maintenance Co-Ordinator - CM11 ESSEX - UP TO 28K
Must have social housing experience
Repairs and Maintenance Co-Ordinator
Job description
We are a growing provider of construction and refurbishment services, seeking a highly organized and detail-oriented Responsive Repairs Co-Ordinator to join our team. In this role, you will manage the day-to-day administration of our responsive repairs service, ensuring efficient coordination between customers, contractors, and our internal team. The ideal candidate will have excellent communication skills, the ability to handle multiple tasks, and a keen eye for detail to ensure repairs are completed timely and efficiently.
Previous Experience: Experience within social housing and familiarity with arranging jobs from start to finish is essential.
Duties & Responsibilities:
* Coordinate and manage booking repair works for residential, commercial, and industrial clients
* Liaise with customers to schedule appointments and ensure satisfaction
* Maintain accurate records of repair requests, appointments, and completed work
* Communicate with subcontractors and in-house teams to ensure smooth workflow
* Monitor progress of ongoing repairs and meet deadlines
* Handle customer queries and complaints professionally, providing timely updates
* Assist with invoicing and tracking repair-related costs
* Ensure compliance with health and safety regulations and company policies
Qualifications:
* Proven experience in an administrative role, preferably within construction or property management
* Strong organizational and multitasking skills
* Excellent communication and interpersonal skills
* Proficient in office software (Microsoft Office, spreadsheets, etc.)
* Ability to manage customer expectations and deliver excellent service
* Knowledge of responsive repairs or facilities management is an advantage
* Proactive problem-solving and troubleshooting skills
* Experience with scheduling software or databases is beneficial
What We Offer:
* Competitive salary and benefits
* Full-time, permanent position with career development opportunities
* A supportive and collaborative team environment
* Opportunities to work with a leading company in construction and refurbishment sector
* Ongoing training and development to enhance your skills
We believe in creating an environment that fosters growth and career progression. Join our team to make a real impact in a dynamic and supportive environment.
Job Type: Full-time
Pay: Up to £28,000 per year
Schedule:
* Monday to Friday, 8am-5pm (30-minute break)
Experience:
* Repairs and Maintenance: 1 year (required)
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