Administration and Prescribing Clerk (Worcestershire)
Contract: Permanent
Location: Worcester with ability to travel across Worcestershire
Ref: 1168
Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values, and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high-performing psychosocial drug and alcohol services.
Our skilled and compassionate people work closely with service users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.
As part of the administration team, you will be the first point of contact, dealing with our service users in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team, you will also be responsible for providing effective administrative support to the Worcestershire service, including prescribing administration. Experience of prescribing is not required as training will be provided.
You’ll need excellent communication skills to provide a welcoming and informative front-of-house and telephone service to all our customers. Good written and computing skills are also needed to work confidently with all Microsoft programs and a case management system. We’re looking for a team player who’s organized and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.
Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service while working within a challenging, dynamic, and rewarding work environment that positively impacts people’s lives.
You will predominantly be based at our Worcester hub but may be required to travel to other hubs across the County.
All posts are subject to enhanced DBS checks.
For further information about the role, please contact Debra Smith, Senior Administrator at dsmith@cranstoun.org.uk.
Unfortunately, we are unable to accept CVs.
If you wish to apply, please email your application form to Human Resources at hr@cranstoun.org.uk.
Closing Date: 16th March 2025
Interviews to take place week commencing 24th March 2025.
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