Job Description
Receptionist
Customer Experience
. Greet all visitors with a warm welcome, creating a memorable experience.
. Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
. Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
. Escort visitors to meeting rooms as required.
. Take initiative to proactively address guest needs and answer questions.
. Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
. Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
. Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times.
General Duties
. Ensure all Front of House tasks such as visitor pre-registration mailbox management and event check-in desk/s are completed daily.
. Track all visitors, including vendors, visiting employees and guests, using client provided tool.
. Coordinate security access cards for employees and vendors.
. Coordinate printing and issue of visitor badges.
. Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
. Communicate...