Job Description
### Description
**About the role**
Responsible for the efficient running of our Electrical Function within our
Skegness resort, you’ll ensure that the highest standard of service is met
consistently, ensuring that we delight our guests and receive positive
feedback.
Leading a team to not only deliver the best service to our customers but to
make sure the team are always engaged and carrying out best practice, you will
support with day to day activities of the electrical team, including routine
maintenance, servicing and repairing of domestic, commercial and electrical
equipment. You will manage project works with both team and subcontractors.
You will plan and operate the rota system including on call systems, and be
available for call outs if required. You should have a good knowledge in all
aspects of fault finding and installation works.
This role covers a 5-day working week over 7 days, so flexibility is very
important. Occasional late work will be required and at least 1 weekend day
per week will need to be covered.
As part of the Resorts Management team, it will be your responsibility to
manage both your internal team and external service providers to ensure full
compliance of all H polices are adhered to.
You will also oversee all team activities within the department including
recruitment, performance, and team development. You should be a real advocate
for your team’s fulfilment at work, ensuring that you are having regular 121s
and PDP discussions to support their development and career with Butlin’s.
As with all roles at Butlin’s, no day will be the same and you will need to
enjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
### About You
We are looking for an experienced __ electrical leader that can support the
team to deliver fantastic service, putting the guests first in everything you
do. You will have experience in training and coaching the team in a fun-filled
environment to deliver an excellence experience.
You should have previous experience in leading teams, with an ability to
prioritise a demanding workload, work on your own initiative and a sound
understanding of how to operate a PCMicrosoft suite.
You should be confident to direct and respond in any situation whilst
delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high
demand is important, as well as being able to manage multiple priorities and
adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team
to deliver amazing results for our teams and guests every day.
**Youll need to have an 18th Edition electrical qualification, as well as a
HVK license.**
### General Duties & Key Accountabilites
* Responsibility for managing the team during a shift on key tasks and objectives.
* Driving add on sales and promotions and supporting team to do the same.
* Ensuring all stock proposition is available for guests.
* Monitoring consistent delivery of a quality guest experience in line with brandvenue guidelines.
* Ensuring any guest feedback is captured.
* Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
* Monitors NPS and takes action where possible on guest feedback.
* Coach and develop the team to ensure departmental plans are met.
* Be a champion of the Butlin’s Values and Leadership Behaviours.
* Ensure we always have a focus on RPRRT in the way we rota team.
* Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
* Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!