Operations Manager
Location: Across all services
Salary: £55-60k pa
Our values reflect us all and they're the beating heart of everything we aspire to be. They set out our culture, the way we behave and the way we do things.
Our values:
1. Change perceptions. See the world through the eyes of the people we support and mold the world around them.
2. Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently.
3. Be nice, kind, patient, resourceful, open-minded, resilient, and forgiving.
4. Understand why situations occur. We take an evidence-based approach to why behavior occurs and how to respond appropriately.
5. Everyone's opinions matter. We value every individual as part of the team, and they are key to the success of the people we support and the organization.
We operate seven apartment-based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey, and Rastrick. Each of our homes provides supportive accommodation for 6-9 individuals within their own homely flat-based settings. As we prepare to launch our brand new service in Rastrick, scheduled to open early 2025, we are seeking experienced, dedicated, and motivated individuals to join our team. The services are yet to be inspected by CQC, so we're looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus!).
Role Overview:
Reporting to the Director of Operations, you'll work alongside a group of managers ensuring consistent and reliable care across your allocated services. You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits, and data analysis. You will be familiar with budgeting, maintaining financial performance, and seeking opportunities for growth. You'll be passionate about supporting adults with lots of different needs such as learning disabilities, autism, and mental health.
Your Responsibilities:
Person-led Care:
You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level. In addition to this, you may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified. You will role model best practice while doing so.
Great Planning & Leadership:
You will work with the team to lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills and satisfy all legislative requirements and company standards via training and supervision targets being achieved monthly. You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor people's care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits to ensure processes are in place and adhered to in line with the requirements of the regulator.
Deliver Great Standards:
You'll work to ensure you follow guidelines, strategies, and procedures as set out in our policies to allow people to receive consistent and reliable care. You will ensure that all services across your area of responsibility are operating in alignment with company standards, policies, and procedures and legislative frameworks such as Health and Social Care Act 2012 and Health and Safety at Work Act 1974 to provide the highest standards of support and be proactive in identifying any areas of non-compliance and reporting this within the required time frames.
Work as a Team:
As a team, you will take part in the senior on-call system to provide out-of-hours support and guidance to our colleagues and report instances that require action via notifications or safeguarding reports. You will participate in regular review meetings and senior management meetings as well as undertake such duties and responsibilities reasonably consistent with the role as may be required from time to time by the Director of Operations to support the needs of the business.
Professional Boundaries and Communication:
You will ensure communication is effective, respectful, professional, and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to.
Sustainability:
You will ensure leadership, capacity, and capability to deliver high-quality sustainable care to people, demonstrating robust plans to deliver excellent outcomes through regular review of practice, training, and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant standards and guidelines.
We are looking for:
1. Minimum of 5 years of experience working in a related care setting, with preferably some experience in a leadership or management role.
2. Genuine passion for making a difference in the lives of individuals with autism, learning disabilities, and complex needs.
3. Proficiency in behavioral assessment and analysis techniques, with experience in developing and implementing Positive Behavior Support plans.
4. Strong leadership and coaching skills, with the ability to inspire and motivate a diverse team.
5. Proven track record in staff management, including recruitment, training, and performance management.
6. Commitment to upholding the highest standards of honesty, integrity, and professionalism.
7. Comprehensive knowledge of relevant regulations and best practices in the field of learning disabilities and autism support.
8. Ambitious and energetic, with a drive to exceed expectations and make a positive impact.
9. Compassionate and kind, with a deep understanding of the unique challenges faced by individuals with learning disabilities and autism.
This is not an exhaustive list of duties, and the role may change from time to time to meet the needs and objectives of the business.
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