We are seeking a dynamic and resourceful Operations Manager for a multi-faceted role at our busy and fast-paced office in Littlehampton. Verve Homecare Sussex specializes in delivering outstanding health and social care services, predominantly rooted in complex care for both paediatric and adult services, as well as services for Children and Young people with social and challenging behavioral needs.
Having a background as a Registered Manager or managerial experience within a regulated healthcare service/organization is desirable and highly advantageous for this role.
As Operations Manager, one of your key responsibilities will be to act as a mediatory figure, liaising and bridging communication between our clients, care and nursing staff, and our team of rota coordinators. Your duties will include providing oversight on our rotas and intervening and troubleshooting where necessary in support and conjunction with our rota coordinators.
You will act as a focal point of contact in maintaining excellent customer/client relationships, using an empathetic and problem-solving approach to build trust and rapport. This applies to our care/support workers and nurses, as well as being a go-to person for any support that our rota coordinators may need.
An acute understanding of our budgets, pay and charge rates, and areas in which we would like to expand the business will be pivotal in this role. An ideal candidate will have a background in working with NHS and local authority commissioning bodies.
As Operations Manager, you will adeptly monitor existing staffing levels on the many packages of care we deliver and report/collaborate with our BDM on where we have staffing capacity to grow.
You will demonstrate excellent recruitment and head-hunting abilities and quickly target areas of the business where staffing levels may need to be strengthened. This is important in supporting care coordinators overseeing existing packages of care and aiding our BDM in areas they would like to expand into.
Qualifications
* 3+ years of experience in a similar role
* Proficiency with Microsoft Office
* Strong organizational and communication skills
* Strong ability to multitask
* Comfort working with multiple groups within the business
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Home Health Care Services
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