Job Summary
Teamwork Partnership is currently seeking a detail-oriented and proactive Account Coordinator to join one of their clients dynamic team. The successful candidate will play a crucial role in managing client accounts, ensuring exceptional service delivery, and fostering strong relationships with clients. This position requires excellent communication skills and the ability to analyse client needs effectively while identifying opportunities for upselling our services.
Duties
1. Serve as the primary point of contact for assigned client accounts, addressing inquiries and resolving issues promptly.
2. Maintain accurate records of client interactions, including data entry into the companys CRM system.
3. Analyse client data to identify trends and opportunities for upselling additional services or products.
4. Communicate effectively with clients via phone, email, and in-person meetings, ensuring a professional approach at all times.
5. Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
6. Prepare reports on account status and performance metrics for management review.
7. Assist in onboarding new clients by providing necessary information and support during the transition ...