Interim IT Reception/Concierge Manager
Job Ref: Brent 5259131
Pay Rate: £198.62 per day PAYE
Hours per week: 40 Monday – Friday, 8.30am to 4.30pm
Role Length: This opening assignment is for 5 months
City: Wembley, London
Basic DBS disclosure required for this role
This role focuses on providing exceptional customer experience and service, a good basic understanding of end user devices and standard office applications, coordinating IT support requests, and ensuring a smooth and welcoming experience for all users interacting with the IT department. The ideal candidate is tech-savvy, proactive, and has excellent interpersonal skills. The customer journey onsite may well be the first point of contact for our colleagues with IT and first impressions are crucial for us.
Key Responsibilities:
* Greet and assist users seeking IT help in person in a professional and friendly manner.
* Oversee the front desk operation and maintain a clean and organized reception area.
* When necessary, log IT service requests for visitors to the appropriate teams.
* Provide basic troubleshooting and guidance for common IT issues, escalating more complex problems as needed.
* The customer experience for all our colleagues within the councils is key and this role is vital in providing that to our Southwark user base.
* Ensure a professional, friendly, and helpful atmosphere for all users interacting with the IT department.
* Communicate IT processes and policies clearly and effectively to users.
* Follow up on service requests to ensure timely resolution and customer satisfaction.
* Act as a liaison between IT teams and end-users, keeping stakeholders informed about service status and updates.
Qualifications:
1. Educated to degree level or equivalent.
Skills & Experience:
1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. 2 years in an IT-related customer service role.
3. Good basic knowledge and understanding of end user devices (laptops and mobile phones), MS Office suite applications and troubleshooting.
4. Strong interpersonal and communication skills, both spoken and written, with the ability to interact effectively with diverse users.
5. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
#J-18808-Ljbffr